Consequences of changing name of sub-status

[HHH]

If I change the name of a sub status will this have implications in other places?

For example if a customer replies in a ticket and the "On Customer Response change Sub-status to..." of the service is set to that specific sub status.

Or the sub status is referenced in a BPM.
Do these work on some underlying ID or will I have to go through everything and update all references in order for it to work.

[HHH]

Anyone?

[Victor]

@HHH you should be ok changing the sub-status name. The areas where you will have to manually update are:

• reports, measures, widgets, dashboards - if you have filters that use the sub-status value these filters will need to be updated manually with the new sub-status value
• conditions in workflows - custom expressions based on sub-status value will have to be manually updated with the new-sub-status value - to clarify, this does not include the "Update Request Status"  node, where a sub-status is set in the input parameters. The value here is automatically updated (better said it actually does not use the name but the underlying record ID)

As a rule of thumb, any place where you would type in the sub-status value (as opposed to selecting it from a list) would need to be manually updated.

[HHH]

Thanks @Victor a clear and concise explanation (as usual).