Email notification Customer

[Nikolaj]

Hello Support,

Is it possible to send the resolution email notification to the customer and also to the connections/ Search customer impacted.

That would be very helpful.

Thanks

Nikolaj

 

 

 

[Guest Paul Alexander]

Hi @Nikolaj

There is a node for emailing the Connections where you can select the 'Connection Type' to choose who gets the email.

 

Does that help?

 

thanks

 

Paul

[Nikolaj]

Hi @Paul Alexander yes that helps. Do i have to add this node directly after the node email notification email customer? And if there is no connections added to the request the process will just go on or stops there with an error? And i need somthing like a decission node before?

Thanks

Nikolaj

[Guest Paul Alexander]

Yes, add it directly after the 'customer email' node. If there are no connections then the node doesn't fail or error, it will just carry on. 

So you shouldn't need a decision node beforehand.

[Nikolaj]

ok I will do that.

Thanks

Nikolaj