BPM to check if an attachment is added

[Salma Sarwar]

Hi All,

 

Is there a way to check whether an attachment has been added to the ticket via the BPM?

 

Kind Regards,

 

Salma

[Steve Giller]

There is no BPM node that will check whether the Request has attachments linked.

Can you give us an indication of what you're trying to achieve with this as there may be alternatives.

[Salma Sarwar]

@Steve Giller I wanted to make sure that the person has attached an authorisation email to the pro cap.  If there were no attachments it would mean that the person hadn't attached the authroisation and therefore a reminder email would go out to the customer to say that the call will be placed on hold until the attachment is provided.

 

Kind Regards,

 

Salma

[Steve Giller]

You can make the attachment mandatory in the Capture, then the Request cannot be raised without an attachment being submitted.
(Granted - you can't check that it's the exact attachment you need, but this will cover most occasions.)

Once the Request is raised you could have a Human Task where the Owner checks that the right attachment has been given, and then, based on that Tasks's outcome, either progresses or sends an email to the Customer detailing what you require.

[Salma Sarwar]

Hi 

 

The attachment is not mandatory at the stage of logging the ticket. I guess the Human Task is the way to go with this.

Thanks for your help.

 

Kind Regards,

 

Salma