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Minor UI issue I suggest can be altered to assist user experience


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I found myself as the user of one of the tickets in the system and when I went to update my request, on the portal, the box immediately below the "update" tab header is all grey. This made me think that there was nowhere for me to put my update. In fact, if I click into the area it goes white and I am able to update it. But this is in contrast to the "attached" tab where it is clear by the use of a white field where the customer may enter information.

Can I request that the user interface be updated so that the update field shows in white for the customer?

Update tab but no WHITE showing:


WHITE showing when I click and type:


WHITE showing with placeholder text before I type to show me where I can type:



I don't think these are things we configure our end are they?


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