Jump to content

Last Customer Request Activity


JimCrow
 Share

Recommended Posts

Hello,

 

Is it possible to add last customer Request activity within a request to an email template? We have last activity, but that's generally filled with engineer assignments or substatuses etc. Our use case is we have management approvals via auto tasks (click of a button). Sometimes requests are denied pending more information. The customer replies (which is the only info we need) before it's re-sent for approval.

 

This is what we currently use, {{RequestLastActivity.H_content|empty}}.

image.png.643151d35d7d9f26749369cde656684a.png

Many Thanks,

Jim

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...