JimCrow Posted August 31, 2022 Share Posted August 31, 2022 Hello, Is it possible to add last customer Request activity within a request to an email template? We have last activity, but that's generally filled with engineer assignments or substatuses etc. Our use case is we have management approvals via auto tasks (click of a button). Sometimes requests are denied pending more information. The customer replies (which is the only info we need) before it's re-sent for approval. This is what we currently use, {{RequestLastActivity.H_content|empty}}. Many Thanks, Jim Link to comment Share on other sites More sharing options...
Steve Giller Posted September 6, 2022 Share Posted September 6, 2022 Currently the functionality is available to show the last update. There is no distinction between the various update sources. Link to comment Share on other sites More sharing options...
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