Delete an Update

[will.good]

Hi,

I'm certain there used to be an option to delete a timeline update that was posted by an agent?

Has this been removed, as I can't seem to be able to find this setting anymore. Is there any role that can be given to admins/super users to enable this?

[James Ainsworth]

Hi @will.good

The main update can't be deleted, however someone with the Super User Role can edit an update.

• You can edit your own Update
• You can edit and delete your own comments under an Update
• With the Super User Role you can edit any Update
• With the Super User Role you can edit or delete any comment under an Update.

I hope that helps.