POP3 connect error, but mailbox working

[Stuart Torres-Catmur]

Odd one we found today while investigating something else.  Did a Mailbox Pop3 connection and it failed, yet business haven't reported any issues.  I reset the password and it connected fine.  Still thinking this odd, I checked other mailboxes - each one failed the POP3 connection test, yet I know they are working as we'd have a lot of noise if they weren't!  Went back to the initial mailbox I did a reset on and that also now shows failed, yet it is working (sending and receiving mail).

This looks like a bug in Admin Tool.

[Keith Stevenson]

@Stuart Torres-Catmur
The OLD admin tool (admin.hornbill.com) is being deprecated and all functionality moved to live.hornbill.com/instance . There was a defect in the OLD admin tool with the testing of connectors. This has been resolved in Live. 
Kind Regards

[Stuart Torres-Catmur]

@Keith Stevenson How do I access the new admin tool please?

No button for it on https://live.hornbill.com/walthamforest/servicemanager.  Am I missing something?  I got this update and heard all about it in Gerry's webinar, but no mention of how to access it.

 

[Keith Stevenson]

@Stuart Torres-Catmur
It should be at the bottom of the screen on the left

[Stuart Torres-Catmur]

@Keith Stevenson Aha! Ok, thank you for that.  Now I can spread the news and get us familiarising ourselves with the change in layout.

However... back to the issue at hand.  In the new UI, there isn't a Test button when going into the Shared Mailbox POP3 - unless I am resetting the password.  How do I check it is working without resetting the password please?

[Keith Stevenson]

@Stuart Torres-Catmur
You are correct. There appears to be no test. Will escalate internally and post back tomorrow. 

Kind Regards

[Keith Stevenson]

@Stuart Torres-Catmur
We can confirm that this is an oversight. It was changed as part of the hardening of the Mail Administration functionality last month.  This has been raised as a defect and once resolved we will post. In the meantime the easiest way to test is to send an email.  If you need to we can check the logs for your instance to see if any errors exists. 

Kind Regards