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Change / update our instance name


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Dave

As outlined https://wiki.hornbill.com/index.php?title=FAQ:Instance_Provisioning - You can. If you wish to proceed please contact our Customer Success team. 

Kind Regards

Keith Stevenson
 

Can we Change our InstanceName

It is possible should you wish to change your InstanceName at a later date, however the following must be considered.

  • Change will be made and old InstanceName retired. There is no redirection from old to new.
  • Any @live.hornbill.com email address will also be changed to include the new InstanceName. There is no redirection from old to new.
  • Any not relative Hyperlinks contained within comments or calls may not function.
  • Any not relative Hyperlinks contained within comments or calls may not function. (Note all Hornbill added links will be OK)
  • Downtime is required. Normally this is around 30 minutes, however the more data you have the longer this takes.
  • Any SSO profile may need to be updated.
  • Any Push data imports may need to be reconfigured.
  • BPMs should be checked to ensure they do not contain any hardcoded URLs
  • Email templates should be checked to ensure they do not contain any hardcoded URLs


Hornbill allows 1 change of InstanceName without cost, subsequent changes will be charged. It should be noted that InstanceNames are provided on first-come first-served basis and Hornbill retains the right to reject an Instance Name if it is felt to be inappropriate.

Although it is possible to undergo a Instance Name change without any professional services, we do recommend engaging with the team as they can then perform a full review of your system to highlight any of the above areas that may be of concern.

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