Service Manager refreshing

[Charlie Jones]

Hi,

 

we are currently experiencing issues with general usage of the service manager where we have to refresh the page after every action.

 

For example, if we mark an email as read in the mailbox it will not show until the webpage is refreshed.

 

This occurs for multiple analysts and persists after clearing cookies from the browser.

please advise.

 

kind regards,

 

Charlie

[James Ainsworth]

Hi Charlie,

Thanks for your post.  I just wanted to check if you are still experiencing issues.  I've done a Health Check on your instance and I don't see anything that suggests that it is running slow or being impacted at the moment.  If you are experiencing this still, are you able to confirm if the same occurs for users that connect to Hornbill from outside of your internal network? 

Regards,

James

[Charlie Jones]

Thanks for your response James.

 

We are all good today thanks. Not sure what was happening yesterday.

 

kind regards,

 

Charlie