Hornbill Instance problem

[Nikolaj]

 

Hi Support,

I looks like that we have problems with our Instance we cannot connect.

Best regards

Nikolaj

[Keith Stevenson]

@Nikolaj
All our testing shows no issues. Can you confirm this is still occuring or if its intermittent? 

Kind Regards

Keith Stevenson

[Nikolaj]

@Keith Stevensonnow it is working again. But for maybe 10min it was not possible to connect.

best regards

Nikolaj

[Keith Stevenson]

@Nikolaj
Thanks for the reply.   The bit in the code that does the getting of the instance details (and which would have needed to fail) is a connection in your browser to file.hornbill.com or files,hornbill.co (It requests both and accepts first response).  For you to get that error it suggests both failed. The logs for those servers show no issue (Both are in different Data centers) and  the checks we have on those URLS fire every 60 seconds from 15 different world locations and neither URL has dropped 1 request in last 30 days, so suggests something between you and instance. 

We will continue to monitor but if the issue occurs again can you do F12 to view Developer tools and see if there are any errors (These would appear RED in the network tab) and DM me those. 

Kind Regards 

Keith Stevenson