Nikolaj Posted August 9, 2021 Share Posted August 9, 2021 Hi Support, I looks like that we have problems with our Instance we cannot connect. Best regards Nikolaj Link to comment Share on other sites More sharing options...
Keith Stevenson Posted August 9, 2021 Share Posted August 9, 2021 @Nikolaj All our testing shows no issues. Can you confirm this is still occuring or if its intermittent? Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
Nikolaj Posted August 9, 2021 Author Share Posted August 9, 2021 @Keith Stevensonnow it is working again. But for maybe 10min it was not possible to connect. best regards Nikolaj Link to comment Share on other sites More sharing options...
Keith Stevenson Posted August 9, 2021 Share Posted August 9, 2021 @Nikolaj Thanks for the reply. The bit in the code that does the getting of the instance details (and which would have needed to fail) is a connection in your browser to file.hornbill.com or files,hornbill.co (It requests both and accepts first response). For you to get that error it suggests both failed. The logs for those servers show no issue (Both are in different Data centers) and the checks we have on those URLS fire every 60 seconds from 15 different world locations and neither URL has dropped 1 request in last 30 days, so suggests something between you and instance. We will continue to monitor but if the issue occurs again can you do F12 to view Developer tools and see if there are any errors (These would appear RED in the network tab) and DM me those. Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
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