Jump to content

External Customers logins using Email not Login ID (https://customer.hornbill.com/...)


Recommended Posts

We have some users whose email address is different to their Login Id. The system appears to be using the Email for logging in, not Login Id, which is causing problems where multiple users have the same email address (e.g. shared team mailbox). These are Guest accounts for our external customers. What is Login Id used for if it's not logging in, and why is the authentication using Email not Login Id?


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...