Mark (ESC) Posted March 2, 2021 Share Posted March 2, 2021 This is a bit of a mystery. Some tickets going through the system are not picking up Request Resolved time, this is only happening with one SLA level which is LOW, but then again not all the time. So date logged, resolved and closed are all populated, but only a few tickets set to LOW are reporting a value for Within Resolve Time. As you can see some Email tickets work, some do not, same goes for Analyst tickets. All Self Service do not work. Any pointers ? Where should I be looking ? Link to comment Share on other sites More sharing options...
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