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Variable for customer's manager's email


HHH
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Is there a way to retrieve the customer's manager's email address.
Both the customer and manager are basic users so I cannot set up an authorization task but need to use the external approval node in bpm. But I need to set recipient dynamically depanding on customer.

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Hi @HHH

You will need to get the customer details in the BPM first, and get the line managers ID from there.

Then you will need to get that users details in the below node to get the line managers email address (put the line manager ID in the User ID option):

image.png

Then you will be able to pass the email of the line manager through to the external auth node

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