Boards in Service Manager - Board Lane Recording

[Tom Gilbert]

Hi,

We have a Board within Service Manager which contains 8 lanes with Service Requests in each lane.

We'd like to have a view in Service Manager which shows the current lane the Service Request resides in. Does the information about which lane the Service Request is in get recorded anywhere that could be displayed on a view within Service Manager?

Thanks,

Tom

[TrevorHarris]

Hi @tom

You can see which lane a request is on the board action within service manager.  This will show you the lanes in the board and the one that is the request is in is highlights.  You can also move the request here by clicking on a different lane.

Thanks

Trevor H

[Tom Gilbert]

Hi @TrevorHarris

Thanks for your reply, unfortunately, I'm missing your Board option on my view of the Service Request, I can only see this menu below:

Assume I need to activate something to see the Board Action in your example above?

Thanks,

Tom

[Tom Gilbert]

Hi @TrevorHarris - my colleague has sorted it for me so I can now see this option, thanks