Incidents closed by Owner - SLA

[Victoria Heeley]

Hi I've got a report showing me "Incidents - All Closed Grouped by Owner with Graph to Show In/Outside Resolve Target "

but I want to try to display it in a format more like this;

(Imagine it's a table 4 columns)

Owner Name - No. of Tickets - SLA Met -  %

J Smith - 25 - No - 25%

J Smith - 75 - Yes - 75%

etc...

 

anyone got any advice?

[Bob Dickinson]

Hi @Victoria Heeley

This won't be possible in the format you have requested - we can't current do "Table" based reports in this way, nor does our standard functionality deal with percentages.

I can possibly create a grouped report to show the count of tickets against the user, and then a Chart next to every user that will show the breakdown of SLA within fix/breached fix - would this suffice?

If so, what is the date range and criteria here? 
If it tickets resolved last month + the owner of the ticket when it was resolved?

Kind regards

Bob

[Victoria Heeley]

Hi Bob

 

ah ok and yes last month + owner would work

[Bob Dickinson]

Hi @Victoria Heeley

Ok, try this one and see if it gives you what you require

Kind Regards

Bob

incidents-closed-last-month-grouped-by-owner.report.txt