Changing 'noreply <email@live.hornbill.com>

[NickH]

Morning all,

Is there a way of changing the 'no reply' prefix on e-mails that have been auto generated by the system, i.e. those that contain an authorisiation task? I was hoping the following setting would do it, but changing it doesn't seem to have made any difference.

Many thanks

Nick

 

[Deen]

The following may help:

https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings

Particluarly this part:

Note: Email notifications for users on customer/service portal updates and approval emails are sent using a direct method, they do not use any mailbox. The originating email address for these emails is guest.app.requests.notification.emailPrefix@guest.app.requests.notification.emailDomain meaning the resulting email address must be correct and valid. All other notifications are sent via the mailbox using the one configured on guest.app.requests.notification.emailMailbox.