Unable to Raise Requests

[RobPeck]

Unable to raise requests from emails or as a standard new request. Once started the following screenshot appears on the next page. 
This was working correctly on these devices previously.
This is the same across 4 different devices (Variations of Win10 and IOS) on 3 different networks. Any ideas?  

 

[David Hall]

Hi @RobPeck

The status on your instance looks OK and I'm not seeing this issue locally.  Have you tried clearing browser caches etc as a first step? 

Just for further information, is this affecting all users or just yourself? and are other Hornbill views broken in the same way or is it just raising requests?

Kind Regards,

Dave.

[RobPeck]

Hi Dave, yes cache has been cleared, system restarted, and then tried on other devices as well. It is just affecting myself, other members of my team can raise requests as normal. 

I am able to navigate around, see request queues , apply filters etc. This just occurs when I need to raise a request. Which unfortunately is my primary function.

Appreciate your time looking at this.

Many thanks
Rob

[David Hall]

Hi @RobPeck

Strange one.  It looks like you are using Chrome, if so if you open the console (ctrl + shift + I) and reload the new request page, do you see any errors in the console?

Regards,

Dave

[RobPeck]

Hi @David Hall 

5 Errors in the Screenshot attached. Hope this helps.
 

[David Hall]

@RobPeck

Thanks for the screenshot, will discuss with the team to see if we can understand why this would only be occurring for a single user.

Regards,

Dave

[RobPeck]

Hi @David Hall  

It has started working now after attempting another cache clear, sorry for any time lost.

[David Hall]

Hi @RobPeck

Great news, no problem at all.

Regards,

Dave.