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@stevebissex you posted in a section that is not monitored by any Hornbill Staff responsible with the Hornbill application. This section (About the Forum -> Problems and Questions) should be used for queries regarding the forum, not Hornbill platform. Your query should have been raised here instead: https://community.hornbill.com/forum/121-service-manager/

I have moved this thread there but for future reference I would advise trying to find the most appropriate section otherwise the people who can help won't see it.

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