Variable Email Template Custom Fields

[stevebissex]

I would like the option to have a variable custom field so that I can  use the same Email Template several times and hence simplify the complexity of the workflow.

Is this possible, if so how do I go about achieving this

 

 

 

[Victor]

@stevebissex you posted in a section that is not monitored by any Hornbill Staff responsible with the Hornbill application. This section (About the Forum -> Problems and Questions) should be used for queries regarding the forum, not Hornbill platform. Your query should have been raised here instead: https://community.hornbill.com/forum/121-service-manager/

I have moved this thread there but for future reference I would advise trying to find the most appropriate section otherwise the people who can help won't see it.