danb Posted January 31, 2020 Share Posted January 31, 2020 Hi all ive just started with a new organisation and they are using hornbill (prev used ivant/landesk). when attaching emails from outlook into a new service call, there is the drag and drop feature (which is useful) however when you do this, the email disappears from outlook - im unable to find out where it goes - is there a way of dragging/dropping this email into hornbill and the email still remaining within outlook? 1 Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 31, 2020 Share Posted January 31, 2020 This has been mentioned to me before too, but I forgot to ask on the forum! So I'd be interested in the answer too please... Link to comment Share on other sites More sharing options...
lomixture Posted January 31, 2020 Share Posted January 31, 2020 +1 Link to comment Share on other sites More sharing options...
TrevorHarris Posted January 31, 2020 Share Posted January 31, 2020 Hi all, Just looking into this and it seems it is possible to prevent outlook deleting the email when you drag it into Hornbill, I've amended our fileupload component so that it no longer does this and this should be available soon, will let you know when it released. Thanks Trevor Harris 2 Link to comment Share on other sites More sharing options...
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