Jeremy Posted January 29, 2020 Share Posted January 29, 2020 We are looking to start collecting some feedback about our requests, however, we have noticed that we can only ask for the feedback once the request is closed. In our situation the requests are held in resolve state for a week before closing at which time the customer has forgotten the request and any pertinent information to be able to accurately give feedback. Therefore we are wondering if there is a way to send feedback when the request in in the resolved state? Link to comment Share on other sites More sharing options...
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