Handling user name changes

[RobW]

Hi, is there any guidance on how to handle name changes in Hornbill?

The majority tend to be basic users (I've had a handful of "user" user types - we've just updated the new account with the same roles as previous) and I'd like to make sure I'm handling these properly (there's a json process which runs to create users however get the occasional blip with duplicate names) - especially ensuring that request histories are still accessible under the new account.

Thanks!

[Victor]

@RobW can you describe one of these name changes scenarios?

[RobW]

Hi @Victor - we don't have huge numbers of names changes but the majority requests for names changes tend to be weddings/divorces.

Probably should note that we're looking at moving from JSON to the LDAP user import too as well....... 

[Victor]

@RobW ok so I presume things like Last Name, First Name (? don't see how but ok), Handle, Longo ID can change... basically don't touch User ID you're golden!  ... also the sooner you move to the LDAP import the better. Make sure you always use the latest version

Have a majestic weekend!  

[RobW]

Thanks Victor!