David_Wilson Posted January 3, 2020 Share Posted January 3, 2020 We're looking at starting to use problem requests to help better manage root causes and provide better information to our support teams. Can any one offer any advice on a couple of scenarios: 1: A problem record is raised against a given service -How do you inform the support teams that there is a known problem, can it be displayed when the call is being raised or even once its been raised? 2: Can you move a ticket to a different lane on a board when a work around has been added to the problem record? Any help gratefully received Link to comment Share on other sites More sharing options...
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