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IntegraGreg

Looping back to service details step

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I'm trying to stop my analysts from logging tickets without selecting a service catalog item (or even a service). I've tried looping back to the Service Details step using a branch but when testing it in the real world, the progressive capture ignores it and continues to the next step via No Match. Am I approaching this in the wrong way?

 

image.thumb.png.7f7f3e16f5fdba0a57e580d497667fa7.png

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Hi IntegraGreg,

Does the mandatory option not work here?

image.png

 

The other option is this, but you need to make sure that every Service has at least one Request Catalog Item to select from.

image.png

Hope this helps.

Regards,

James

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Hi James

Thanks for this, I tried the Mandatory flag before but it wasn't forcing the user to choose a catalog item. That extra setting solves it all!

Kind regards,

Greg

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