IntegraGreg Posted December 6, 2019 Share Posted December 6, 2019 I'm trying to stop my analysts from logging tickets without selecting a service catalog item (or even a service). I've tried looping back to the Service Details step using a branch but when testing it in the real world, the progressive capture ignores it and continues to the next step via No Match. Am I approaching this in the wrong way? Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 6, 2019 Share Posted December 6, 2019 Hi IntegraGreg, Does the mandatory option not work here? The other option is this, but you need to make sure that every Service has at least one Request Catalog Item to select from. Hope this helps. Regards, James 1 Link to comment Share on other sites More sharing options...
IntegraGreg Posted December 11, 2019 Author Share Posted December 11, 2019 Hi James Thanks for this, I tried the Mandatory flag before but it wasn't forcing the user to choose a catalog item. That extra setting solves it all! Kind regards, Greg Link to comment Share on other sites More sharing options...
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