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Closed tickets from last week or 2


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I have been trying to get open/closed tickets from last week or 2 to show up when you search for a user when raising a new ticket. The active requests are always there but we wanted to see any closed tickets from the last week or 2. 

Is is possible to enable this? 

Kind regards


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Hi Haroon,

Thanks for your post.

We do have an existing change in our backlog to add more options to display additional requests when searching for customers.  I have added your interested to this change.  We will update this post with any progress that is made.  There are also additional discussions about this on the post below.




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