Reorder the request action bar

[AgentVinh]

Hi, 

Is there a way to reorder the action bar or to default it to opening immediately to one action?  We currently are using the Email function the most at the moment but keep having to click into it each time we head into a request

Vinh

[Steven Boardman]

@AgentVinh there isn't an option to re-order the action bar icons i'm afraid.  

There is an option in your business process nodes to set a Focus on a specific action icon when the process is at a particular suspend points - i.e awaiting resolution, awaiting a priority, awaiting owner - and at any of these points you can set the focus to Email or any other, but i am not sure this is exactly what you are looking for.   

I'll enquire if we can look at an option to allow users to set a default, or if service level re-ordering is an option (i suspect a user default might be a better option, as users may get frustrated if the order of icon's is different for requests raised against each and every service they may support - especially if you have lots of services) 

[AgentVinh]

Thanks, I've added it to all the relevant suspend nodes but it's not really working for the team as we usually just respond to customers by e-mail for the most part