My Activities - Auto-refresh

[Will J Douglas]

Hi,

 

Is it possible to configure an auto-refresh in the My Activities view, similar to the one we have available in Service Manager - My Requests.

 

I can only see a manual refresh at the moment.

 

Regards,

 

Will.

[Daniel Dekel]

Hi @Will J Douglas,

The activities list gets updated automatically when there is a new one assigned to you or completed. So there is no need to have a timer for updates.
There are a few scenarios where is not being automatically updated; when the details of an activity is being changed or when is deleted.

Regards,

Daniel.

[Dave@crown]

Hello Daniel,

Our department would also find it useful if the activity list did auto refresh. There are 8 members on the team and if someone works on an activity or updates the activity we do not know about it. One example is that we have te edit the activity to say we have started running a job. then when the jobs finishes we close the activity. All the other members see the original activity which causes a few of us to run the same job.

[Daniel Dekel]

I understand the problem @Dave@crown. Let me see what we can do to improve the experience in that area.

I'll get back to you.

Daniel.