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Update Sub Status of SR via API


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Hi.

 

When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" I get the following message:

API Call Status : fail
Error Returned  : FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateSubstatus): nodeName: Set the Output; nodeId: 0a2e4bdf-e634-46a5-afc2-39a985bebbb2; At 264/
1: "Uncaught TypeError: Cannot read property 'activityId' of undefined"
    throw(e);
_fc_node_exec_0a2e4bdf_e634_46a5_afc2_39a985bebbb2

 

When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" the sub status does not change and no error is produced.

I am however able to successfully change the status of the SR (Open > On Hold > Open).

When using this method i submit both Status and Sub Status ID.

Any ideas? There does not appear to be much to go wrong within the request. So is this an API bug or a back end configuration issue?

Many Thanks

Ben

 

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