Ben Paddick Posted September 23, 2019 Posted September 23, 2019 Hi. When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" I get the following message: API Call Status : fail Error Returned : FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateSubstatus): nodeName: Set the Output; nodeId: 0a2e4bdf-e634-46a5-afc2-39a985bebbb2; At 264/ 1: "Uncaught TypeError: Cannot read property 'activityId' of undefined" throw(e); _fc_node_exec_0a2e4bdf_e634_46a5_afc2_39a985bebbb2 When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" the sub status does not change and no error is produced. I am however able to successfully change the status of the SR (Open > On Hold > Open). When using this method i submit both Status and Sub Status ID. Any ideas? There does not appear to be much to go wrong within the request. So is this an API bug or a back end configuration issue? Many Thanks Ben
Guest Chaz Posted September 24, 2019 Posted September 24, 2019 @Ben Paddick we happened to notice this and have a fix ready for it in the next major Service Manager build.
Guest Paul Alexander Posted September 24, 2019 Posted September 24, 2019 Thanks @Chaz Do you have any idea when the next update will be please?
Guest Chaz Posted September 25, 2019 Posted September 25, 2019 @Paul Alexander no firm date, but probably a couple of weeks away at the moment.
Guest Paul Alexander Posted October 17, 2019 Posted October 17, 2019 Hi @Chaz Any news on this release please? It's stopping us releasing a CI which is now getting to be very important.... thanks
Guest Chaz Posted October 28, 2019 Posted October 28, 2019 @Paul Alexander it may not have been referenced in the release notes as we fixed it in passing, is it still causing issues?
Guest Paul Alexander Posted October 28, 2019 Posted October 28, 2019 Haha...not sure to be honest....we were putting off testing until we'd heard it had been fixed I'll give it a go and let you know.... thanks
Ben Paddick Posted November 1, 2019 Author Posted November 1, 2019 All working now since the last update! Thanks Hornbill
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