Update Sub Status of SR via API

[Ben Paddick]

Hi.

 

When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" I get the following message:

API Call Status : fail
Error Returned  : FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateSubstatus): nodeName: Set the Output; nodeId: 0a2e4bdf-e634-46a5-afc2-39a985bebbb2; At 264/
1: "Uncaught TypeError: Cannot read property 'activityId' of undefined"
    throw(e);
_fc_node_exec_0a2e4bdf_e634_46a5_afc2_39a985bebbb2

 

When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" the sub status does not change and no error is produced.

I am however able to successfully change the status of the SR (Open > On Hold > Open).

When using this method i submit both Status and Sub Status ID.

Any ideas? There does not appear to be much to go wrong within the request. So is this an API bug or a back end configuration issue?

Many Thanks

Ben

 

[Guest Chaz]

@Ben Paddick we happened to notice this and have a fix ready for it in the next major Service Manager build.

[Guest Paul Alexander]

Thanks @Chaz

Do you have any idea when the next update will be please?

[Guest Chaz]

@Paul Alexander no firm date, but probably a couple of weeks away at the moment.

[Guest Paul Alexander]

Hi @Chaz

Any news on this release please? It's stopping us releasing a CI which is now getting to be very important....

thanks

[Guest Paul Alexander]

@Chaz.....any news please?

[Guest Chaz]

@Paul Alexander it may not have been referenced in the release notes as we fixed it in passing, is it still causing issues?

[Guest Paul Alexander]

Haha...not sure to be honest....we were putting off testing until we'd heard it had been fixed

I'll give it a go and let you know....

 

thanks

[Ben Paddick]

All working now since the last update! Thanks Hornbill