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Posted

Hi.

 

When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" I get the following message:

API Call Status : fail
Error Returned  : FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateSubstatus): nodeName: Set the Output; nodeId: 0a2e4bdf-e634-46a5-afc2-39a985bebbb2; At 264/
1: "Uncaught TypeError: Cannot read property 'activityId' of undefined"
    throw(e);
_fc_node_exec_0a2e4bdf_e634_46a5_afc2_39a985bebbb2

 

When trying to update the sub status of an SR using "Operation - com.hornbill.servicemanager/Requests::smUpdateStatus" the sub status does not change and no error is produced.

I am however able to successfully change the status of the SR (Open > On Hold > Open).

When using this method i submit both Status and Sub Status ID.

Any ideas? There does not appear to be much to go wrong within the request. So is this an API bug or a back end configuration issue?

Many Thanks

Ben

 

Posted

@Ben Paddick we happened to notice this and have a fix ready for it in the next major Service Manager build.

Guest Paul Alexander
Posted

Thanks @Chaz

Do you have any idea when the next update will be please?

  • 4 weeks later...
Guest Paul Alexander
Posted

Hi @Chaz

Any news on this release please? It's stopping us releasing a CI which is now getting to be very important....

thanks

  • 2 weeks later...
Posted

@Paul Alexander it may not have been referenced in the release notes as we fixed it in passing, is it still causing issues?

Guest Paul Alexander
Posted

Haha...not sure to be honest....we were putting off testing until we'd heard it had been fixed ;)

I'll give it a go and let you know....

 

thanks

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