poorly formed Help Please - The flow is poorly formed

[yelyah.nodrog]

Morning all,

I might be having a baby brain moment however i am getting this error message and i cant for the life of me figure out why.
When i am trying to log a ticket on the portal for a new catalog item i am getting the error: The flow is poorly formed. Please contact your PCF manager.

Looking at the error message (which is huge) i can pick out the following:

"noActiveFlowMessage":"The progressive capture for this request type has not been made active"

However when checking the BPM and Pro Cap both are in fact active:

I have checked the BPM and Pro Cap and there are no errors on any nodes, and the catalog item is using these captures:

Does anyone have any ideas as to where i have gone wrong? i have never had this error in 3 years.

Please also see notepad ++ copy of error message: Hornbill error message

Ta
Hayley

 

 

[Guest Paul Alexander]

Hi @yelyah.nodrog

I'm sure you've tried this, but the first thing I'd do is to DOUBLE check the PCF IS active by going in the PCF, and clicking the 'activate' button...then trying again!

 

Hopefully it's that easy!!?

[yelyah.nodrog]

Ta @Paul Alexander if only it was that easy! have done that so many times!

Lol

 

[Guest Paul Alexander]

Oh well....it was worth a shot

I've never had baby brain so I don't know just much of an effect it has  

I'm going to be no more help here....so I'll leave it to the pros! 

 

 

[Guest Paul Alexander]

Actually...the first message on the error is that "dumpMessage":"nextNode is empty!"

Is there a node in the PCF which has no details in it? 

[yelyah.nodrog]

@Paul Alexanderchecked this too, there is only one node after the one its failing at and its the add attachments one which is full.

Might delete it and add it again see if its just corrupted somehow.

[yelyah.nodrog]

That did it!

No idea why! but whoop! ta!

[Guest Paul Alexander]

The equivalent of 'switch it off and on again' eh?

Good......glad it's sorted! You've earned an afternoon off I reckon !