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FromAddress - Email Routing Rule


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Probably something really straight forward but I cant get an email routing rule to fire when an email is received from a specific address?

The rule should pick up anything from a specific address then raise a new ticket in a specific call queue.

The only rules before it are looking for call ref in the subject and message body using REGEX_MATCH(body, '.*\b[a-zA-Z]{2}[0-9]{8}\b.*') so i don't think its those getting in the way?

Am i missing something simple?



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First thing. Email addresses in screenshots... They are personal addresses (personal to your environment) and you don't want to publicise those... I have edited the above screenshots and blanked out the sensitive info.

Second thing, the issue. Have a look here: 


It should give you the answer why this does not work.

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