David_Wilson Posted September 10, 2019 Share Posted September 10, 2019 Probably something really straight forward but I cant get an email routing rule to fire when an email is received from a specific address? The rule should pick up anything from a specific address then raise a new ticket in a specific call queue. The only rules before it are looking for call ref in the subject and message body using REGEX_MATCH(body, '.*\b[a-zA-Z]{2}[0-9]{8}\b.*') so i don't think its those getting in the way? Am i missing something simple? Link to comment Share on other sites More sharing options...
Victor Posted September 10, 2019 Share Posted September 10, 2019 @David_Wilson First thing. Email addresses in screenshots... They are personal addresses (personal to your environment) and you don't want to publicise those... I have edited the above screenshots and blanked out the sensitive info. Second thing, the issue. Have a look here: It should give you the answer why this does not work. Link to comment Share on other sites More sharing options...
David_Wilson Posted September 10, 2019 Author Share Posted September 10, 2019 The user didnt exist for that email so it couldn't log the call Thanks Victor 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now