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Several of our analysts work with multiple Hornbill tickets and have a few open in my web browser. At the moment, on the web browser tab it displays "[Request ID] - Hornbill". I'm wondering whether it is possible to add the Summary of the ticket, instead of the word "Hornbill", so it will look like "[Request ID] - [Summary]". For example, "SR0000XXXX - Summary of the request".

I'm aware that only limited characters can be displayed. However, if I can see the first few characters, it will help me to distinguish tabs that I have opened.

To make this even better, the mouseover function of the browser tabs should show "Request ID - The whole summary of the request"

This would speed up jumping between tickets since you would not need to enter multiple browser windows to find where you were.

 

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