Browser tab text

[HHH]

Several of our analysts work with multiple Hornbill tickets and have a few open in my web browser. At the moment, on the web browser tab it displays "[Request ID] - Hornbill". I'm wondering whether it is possible to add the Summary of the ticket, instead of the word "Hornbill", so it will look like "[Request ID] - [Summary]". For example, "SR0000XXXX - Summary of the request".

I'm aware that only limited characters can be displayed. However, if I can see the first few characters, it will help me to distinguish tabs that I have opened.

To make this even better, the mouseover function of the browser tabs should show "Request ID - The whole summary of the request"

This would speed up jumping between tickets since you would not need to enter multiple browser windows to find where you were.

 

[Gareth Cantrell]

+1

We get asked about this frequently, especially by those using Hornbill with multiple tickets opened across multiple tabs.

Whilst showing the ticket number is helpful, it doesn't give enough context to the agent.