Awaiting Linked Request update not working

[Guest Paul Alexander]

Hello

Has something broken with the 'Suspend - Await Linked request Update' node? I created a 'test' BPM using this node before Christmas, which worked fine.

I've tried copying this process into a Live one today, but it's not working. I'm expecting the parent request to come off hold once an update is done to the linked request, but it's not working and I can't see why. (first pic is the Parent ticket, second pic is the Child ticket)

 

[James Ainsworth]

Hi @Paul Alexander

After the update has taken place to the child request (from second screenshot), could you post a screen shot of the Timeline entry on the Child request?

The parent request will be looking at the timeline of the child request so I want to make sure that the text that you are waiting for is actually included within the child request's timeline.  At the moment it doesn't look like you are specifying a timeline entry.

[Guest Paul Alexander]

Hi @James Ainsworth

here's a screenshot of the Child request timeline:

[Guest Paul Alexander]

Quick update: if I MANUALLY add an update with the expected text ("This ticket is now completed.") the Parent ticket DOES then move on......

[James Ainsworth]

Have you tried setting a manual  timeline entry on this operation which includes your desired text?

[Guest Paul Alexander]

That's worked thank you.....I'm still convinced that it was working before Christmas though! 

 

thank you....