Guest Paul Alexander Posted October 16, 2018 Share Posted October 16, 2018 Hello We've created a Project template (called Facilities Mobilisation) which has a few Milestones and quite a few Tasks. Sometimes selecting this template when creating a new Project actually works (so the milestones and tasks are copied across), but sometimes it doesn't. We can't see any pattern to this (the screenshot shows some of the projects where the template WAS picked up (in yellow) and one where the template was NOT picked up (red)) Any ideas why this would happen please? thanks Paul Link to comment Share on other sites More sharing options...
AlexTumber Posted October 16, 2018 Share Posted October 16, 2018 @Paul Alexander I'm sorry to hear this. The only thing I can think of off the top of my head that may be causing problems is around the project dates. Are you selecting dates as part of progressive capture when creating a new project, or are the projects being created through a business process operation? Alex Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 16, 2018 Share Posted October 16, 2018 Hi @AlexTumber Thanks for the speedy response! the dates are being picked from the Prog Capture. I've tried changing these dates while creating a Project but it doesn't seem to have made a difference. thanks Link to comment Share on other sites More sharing options...
AlexTumber Posted October 16, 2018 Share Posted October 16, 2018 @Paul Alexander the only thing I can think of is that the dates specified in the linked data for the template are somehow conflicting with the overall project dates. We are about to make a substantial change in this area so it may be something that we fix in passing. I'll ask our development team to do some testing around creating projects with templates that have different date ranges etc and see if they can find anything. Alex Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 30, 2019 Share Posted January 30, 2019 Hi @AlexTumber I know this is an old post, but we've now had exactly the same thing happen as above using the same template as before (Facilities Mobilisation) It's been working fine for ages, so I thought this problem had been fixed, but it's suddenly started again (the Project is created but the Tasks aren't added). Any ideas please? Link to comment Share on other sites More sharing options...
AlexTumber Posted January 30, 2019 Share Posted January 30, 2019 @Paul Alexander I'm sorry to hear this. I suspect it's an issue with the dates again. Does the server service log shed any light on the problem? Alex Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 30, 2019 Share Posted January 30, 2019 @AlexTumber as far as I can see the tasks are being created successfully (I can't see any errors about this in the logs anyway). There's a chance that I don't know what I'm looking for, mind you....... But the tasks don't show in the project when you open it.... Link to comment Share on other sites More sharing options...
AlexTumber Posted January 31, 2019 Share Posted January 31, 2019 @Paul Alexander if you can't see the tasks then they are silently failing to create in the background. The number one reason for this is the dates of the task and them falling outside of the project dates. The next time this happens we need to check the logs to see what is happening. Alex Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 31, 2019 Share Posted January 31, 2019 Hi @AlexTumber I can create a 'test' project now if you like - what information (which specific logs etc) will you need to look at? thanks Link to comment Share on other sites More sharing options...
AlexTumber Posted January 31, 2019 Share Posted January 31, 2019 @Paul Alexander it's the server service log that we are interested in Link to comment Share on other sites More sharing options...
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