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Show timeline in e-mail template


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Hi @dwalby

The timeline is not available for an e-mail template.  The timeline consists of a number of tables and fields where as the variables that are available to email templates refer to information in individual fields.  You are able to print the request to a PDF which has an option to include the timeline in the printout and then email that to the recipient.  A link back to the portal is another alternative so that they are encouraged to use the portal to view the details.




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