Richard Williams Posted June 25, 2018 Posted June 25, 2018 Hi, We are currently in the process of decommissioning our old support-works application but need staff to be able to access old calls and their attachments (i.e. maybe in a excel file or Access DB) Do you currently have a solution for companies that decommissioned support-works in the past? is there a way of storing attachments in a directory structure so staff can access? Is there any useful advice on the best way to go about? regards Richard
Victor Posted June 25, 2018 Posted June 25, 2018 @Richard Williams how about importing them into Hornbill? I know this is usually an exercise performed before going live but personally I don’t see a reason why it could not be performed at any point ... my colleagues more experienced with this exercise could be able to tell you more...
Richard Williams Posted July 6, 2018 Author Posted July 6, 2018 Thanks Victor, The data categories on our old support-works system had become a little inconsistent due council reshuffles and redundancies so management decided start off with a fresh slate. This means we didn't want to import old data that will be categorised in a better way with the hornbill launch. A few of our departments still need to reference historic information and retrieve attachment occasionally for legal reasons. I was thinking about a folder structure where all attachments are in a folder named with the call ref. Is this possible? regards
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