dwalby Posted March 16, 2018 Share Posted March 16, 2018 Hi all, Since going live with Service Manager the Direct Outbound e-mails appear to be failing. This appears to be because it is now trying to send and fails from noreply@ourdomain.org.uk instead of what was previously noreply@live.hornbill.com I'm assuming this is because I must've removed the @live.hornbill.com domain or e-mail configuration at some stage. Where does it need to be re-instated? Alternatively, is there a way to use noreply@ourdomain.org.uk instead? Link to comment Share on other sites More sharing options...
Victor Posted March 16, 2018 Share Posted March 16, 2018 35 minutes ago, dwalby said: I'm assuming this is because I must've removed the @live.hornbill.com domain or e-mail configuration at some stage. Yes 35 minutes ago, dwalby said: Where does it need to be re-instated? 36 minutes ago, dwalby said: Alternatively, is there a way to use noreply@ourdomain.org.uk instead? I think everything is hardcoded (for the time being) so I don't think you can... Link to comment Share on other sites More sharing options...
dwalby Posted March 19, 2018 Author Share Posted March 19, 2018 @Victor - Thanks, I remember now, I think I removed it because outbound e-mail updates to customers were defaulting from the live.hornbill.com address and when customers replied they went' into the wrong inbox - not the domain mailbox. I'll look at re-instating it and ensuring it's not used as the default for outbound. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now