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Direct Outbound E-mail failures


dwalby
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Hi all,

Since going live with Service Manager the Direct Outbound e-mails appear to be failing. This appears to be because it is now trying to send and fails from noreply@ourdomain.org.uk instead of what was previously noreply@live.hornbill.com

I'm assuming this is because I must've removed the @live.hornbill.com domain or e-mail configuration at some stage.

Where does it need to be re-instated?

Alternatively, is there a way to use noreply@ourdomain.org.uk instead?

 

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35 minutes ago, dwalby said:

I'm assuming this is because I must've removed the @live.hornbill.com domain or e-mail configuration at some stage.

Yes :)

35 minutes ago, dwalby said:

Where does it need to be re-instated?

image.png

 

36 minutes ago, dwalby said:

Alternatively, is there a way to use noreply@ourdomain.org.uk instead?

I think everything is hardcoded (for the time being) so I don't think you can... :( 

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@Victor - Thanks, I remember now, I think I removed it because outbound e-mail updates to customers were defaulting from the live.hornbill.com address and when customers replied they went' into the wrong inbox - not the domain mailbox.

I'll look at re-instating it and ensuring it's not used as the default for outbound.

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