Guest Paul Alexander Posted October 30, 2017 Share Posted October 30, 2017 Hi We're having a problem where the links in the search results on the self service page don't work. For instance if I do a search for a 'shared mailbox' from the front screen of the portal, I do get a list of options to choose from. If I then select one of the 'forms' the screen just goes to a spinning Hornbill icon. If, however, I go the long way and select the service first, and then press the option to open a form, the correct form opens. This seems to be happening on all Services and all forms so I'm guessing it's something to do with the linking from the search page. Could someone take a look please? thanks Link to comment Share on other sites More sharing options...
Guest Mohamed Posted October 30, 2017 Share Posted October 30, 2017 Hi @Paul Alexander Just to get a little bit more insight into the issue, after you see your results what exactly are you clicking on the i.e. FAQs, Known Issues etc. Also if you have an screenshots, that would be great as well thanks! Regards Mohamed Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 30, 2017 Share Posted October 30, 2017 Hi @Mohamed So, for instance, I go to the Portal and type in 'email' in the search field: This brings up a list of available options. I then choose one from the 'forms' list: But this doesn't load the page, I get this instead: However, if I select the Email service: Then choose the same offering, it opens: thanks Link to comment Share on other sites More sharing options...
Guest Mohamed Posted October 30, 2017 Share Posted October 30, 2017 @Paul Alexander Thanks for that, I've raised this issue with the development team Regards Mohamed Link to comment Share on other sites More sharing options...
Guest Mohamed Posted October 30, 2017 Share Posted October 30, 2017 Hi @Paul Alexander The issue has been investigated and resolved by our development team. Hope to see the fix in the next build Regards Mohamed Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 30, 2017 Share Posted October 30, 2017 Hi @Mohamed Thank you....do you know when the next build will be available please? thanks Link to comment Share on other sites More sharing options...
Guest Mohamed Posted October 31, 2017 Share Posted October 31, 2017 @Paul Alexander Sorry for the delay in getting back to you. Just letting you know that the fix is available in the latest build which should now be available - 1076 Hope that resolves your issue! Regards Mohamed Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 31, 2017 Share Posted October 31, 2017 Hi @Mohamed That's worked perfectly thank you.... Link to comment Share on other sites More sharing options...
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