Forms not opening from search

[Guest Paul Alexander]

Hi

We're having a problem where the links in the search results on the self service page don't work. 

For instance if I do a search for a 'shared mailbox' from the front screen of the portal, I do get a list of options to choose from. If I then select one of the 'forms' the screen just goes to a spinning Hornbill icon.

If, however, I go the long way and select the service first, and then press the option to open a form, the correct form opens. 

This seems to be happening on all Services and all forms so I'm guessing it's something to do with the linking from the search page.

Could someone take a look please?

 

thanks

[Guest Mohamed]

Hi @Paul Alexander

Just to get a little bit more insight into the issue, after you see your results what exactly are you clicking on the i.e. FAQs, Known Issues etc. 
Also if you have an screenshots, that would be great as well thanks!

Regards

Mohamed

[Guest Paul Alexander]

Hi @Mohamed

So, for instance, I go to the Portal and type in 'email' in the search field:

 

This brings up a list of available options. I then choose one from the 'forms' list:

 

But this doesn't load the page, I get this instead:

 

 

 

 

However, if  I select the Email service:

 

Then choose the same offering, it opens:

 

 

 

thanks

[Guest Mohamed]

@Paul Alexander

Thanks for that, I've raised this issue with the development team 

Regards

Mohamed

[Guest Mohamed]

Hi @Paul Alexander

The issue has been investigated and resolved by our development team.

Hope to see the fix in the next build 

Regards

Mohamed

[Guest Paul Alexander]

Hi @Mohamed

Thank you....do you know when the next build will be available please? 

thanks

[Guest Mohamed]

@Paul Alexander

Sorry for the delay in getting back to you. Just letting you know that the fix is available in the latest build which should now be available - 1076
Hope that resolves your issue!

Regards

Mohamed

[Guest Paul Alexander]

Hi @Mohamed

That's worked perfectly thank you....