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Posted

Hi

Does Service Manager have a database table that holds a log (audit) showing who had opened/viewed a request even if no action was taken?

Thanks

Posted
1 hour ago, carlt said:

 log (audit) showing who had opened/viewed a request even if no action was taken

@carlt no, I'm afraid... There might be a way by going through the logs... but you would need to know the request reference and the date when the request was accessed...

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