Role copied

[Guest Sonali]

Hi 

I am trying to setup a services manager view role. So I want them to see the services and the information/tabs etc within the service but not be able to amend any of the details with the service. 

I took the default services manager role and copied it. I then assigned this role to user to ensure that I was still able to do everything as the original role (without amending it). However, this did not work as I was only able to see the first tab of the service.

Please can you help me

Sonali

[Guest Ehsan]

Hi @Sonali,

Could you please confirm that the user who is viewing the Service is the owner of the Service or is a member of the Service's supporting teams?

Thanks,

Ehsan

[Guest Sonali]

Member of service's supporting teams

[Guest Ehsan]

@Sonali Thanks. It appears that the Service form expects the user to assigned the Services Manager Role. Thanks for bringing this to our attention. We have raised a defect to address this issue. We will update this post when a fix is available.

Thanks,

Ehsan

[ArmandoDM]

Hi @Sonali

this problem has been fixed now. It will be available in the release Service Manager 2.49 (build 1020+).

Regards

Armando