Guest Sonali Posted June 2, 2017 Share Posted June 2, 2017 Hi I am trying to setup a services manager view role. So I want them to see the services and the information/tabs etc within the service but not be able to amend any of the details with the service. I took the default services manager role and copied it. I then assigned this role to user to ensure that I was still able to do everything as the original role (without amending it). However, this did not work as I was only able to see the first tab of the service. Please can you help me Sonali Link to comment Share on other sites More sharing options...
Guest Ehsan Posted June 2, 2017 Share Posted June 2, 2017 Hi @Sonali, Could you please confirm that the user who is viewing the Service is the owner of the Service or is a member of the Service's supporting teams? Thanks, Ehsan Link to comment Share on other sites More sharing options...
Guest Sonali Posted June 2, 2017 Share Posted June 2, 2017 Member of service's supporting teams Link to comment Share on other sites More sharing options...
Guest Ehsan Posted June 2, 2017 Share Posted June 2, 2017 @Sonali Thanks. It appears that the Service form expects the user to assigned the Services Manager Role. Thanks for bringing this to our attention. We have raised a defect to address this issue. We will update this post when a fix is available. Thanks, Ehsan Link to comment Share on other sites More sharing options...
ArmandoDM Posted July 20, 2017 Share Posted July 20, 2017 Hi @Sonali this problem has been fixed now. It will be available in the release Service Manager 2.49 (build 1020+). Regards Armando Link to comment Share on other sites More sharing options...
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