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How to edit custom fields for a service CI?


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When CIs came in I redesigned our giant list of services into 6 or so Services and Configuration Items. The details Form has been tailored to the Service so the user management service has a different details form from the Hardware service. Each CI has a custom form to collect task specific information. In an least one CI we MUST be able to edit the custom information. Research has show that the custom form data cannot be edited but it can be included in the details form and edited there.

I'd already modified the custom form data to map each custom field to h_custom_x so I could include the information in an email. Happy days I thought BUT then I realised that the details form applies to the service and not the CI.

So here's the conundrum. How do you display custom information and associated labels on a CI basis and allow the editing of the content?



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