SimonSheldon

Hi - Sorry to jump in - I've added the Resolve Linked Request to a BPM for our Problem process - right at the end - but nothing happens... its not resolving the linked incidents or updating them other than to say they have been linked when first linked to the Problem request?!? Any ideas?

We have several Progressive Captures for Self Service (internal customers) that all require the entry of the customer name and a cost centre - we often have requests logged on behalf of another user by a team manager or secretary. I'd like to be able to change the customer in the service request once the BPM kicks in to reflect the "customer" entered in to the Progressive capture rather than the actual person logging via the portal... at the minute we have to do this manually within the analyst portal ..... I can't see anywhere where an automated task can update this field so presume its not possible but thought I'd ask. Thanks