SimonSheldon

Is it possible to change the text for the headings on Service Portal shown below? I'd possibly like to change "My Documents" to just "Document Library" and "My Services" to just "Services"?? I had a look in the Admin Transalte section and could find everything but these two items!

I had this this morning as well - and its now gone and Service Portfolio then worked - around the same time I got the error with saving charts on views??

By clicking Save a lot I can sort of see the error.... its something like Input parameter validation error the element <feature> was expected at location " flowcode addChart Application:com.hornbill.servicemanager looked at logs and can't see anything that seems relevant.

I'm trying to create a chart against a View on the Request List... View is working and when I then go to the chart tab I can create and show a preview of a chart but when I click Save a red error box flashes up for a micro second (too fast to read!) and the chart then isn't saved... if i close the edit box and go back to edit the view no charts are showing. Is there a log I can check to see what the error its throwing is? This does only appear to be happening to my login and I have |Full admin rights?!

Thanks Trevor - I did wonder if it was something to do with ownership...

We've just started looking at Document Manager in more detail and I have a person assigned as our Document Manager. She has been added to the DocManager Admin and DocManager Library User roles but doesn't seem to have the ability to share document libraries with anyone... The option to SHARE doesn't appear at the top of the library properties at all on a library I created but added her to with View, Publish and Edit permissions. This is what I see below: This is what she sees:

+1 from me!

we have it but haven't deployed as yet... main thing holding us back is lack of resource to monitor and respond to chat sessions as they come in.

yes I looked at this a while back and couldn't see anything describing how the filter should be formatted.... would be very useful for me.

+1 from me too

I'm using the LDAP Importer to import users from AD ... on the User Options section it adds them to our company and a cost centre. The cost centres generally exist in the organisation section already - and if it does it exist then the user is added to the correct one, however if a new cost centre is created in our accounts systems this isn't automatically created in Hornbill when the LDAP import runs. In our old Supportworks system we had the cost centre import run as a separate process before the users were imported - would I need to have the same happen in Hornbill with a separate LDAP import scheduled to run before the main user import? I have this set on the user import at the minute:

We noticed if you switch to Source view the spell check then works as expected!

+1 from me too... we are looking to setup FAQ's pretty soon and this would be very useful for us.

We do this if I've read this properly. We have an assignment role created in Admin - System - Organisation which has 2 people in it - and I can then assign BPM tasks to that assignment role and both members can see the task.... - we have 2 job sharing SD Managers ...

Bingo! getting rid of the space has fixed it! Thanks Again!

yes i did wonder about that... i'll give it a go. Thanks James

showing the inspect info on Chrome seems to have the right URL in... for the image

its in Chrome and IE - the URL I have actually points to a file on our internal Intranet server and displays fine when no Bulletins are published... happens on more than one computer too...

top image is our normal background with no bulletins published - bottom shows how it appears once a bulletin is published... middle shows bulletin image diplays fine.

We have a background image set on our Self Service that displays nicely - as long as no bulletins are active. When we publish a bulletin the bulletin image/text appears OK but the normal homepage image suddenly goes blank... Is this because the homepage image is a link whereas the bulletin background image is uploaded??

Yes I did speak to them when we signed up ... unfortunately not my decision otherwise I'd have snapped them up due to the simplification it would have brought if nothing else. One to revisit at renewal time I think...

And there lies another issue - due to the large number of authorisers (100+!) we have we didn't buy licences for them to be able to authorise within the system - so we have a our own authorisation process as part of our BPM's that emails the cost centre manager - who then replies to this to authorise rather than authorising directly in the service portal.....

Thanks Victor... all users can access the portal and log calls themselves - the issue is that some of them don't want to and get a PA or secretary to raise it for them... this then causes issues with our authorisation process as the person logging the call via the portal will more than likely be in a different cost centre to the person who the request is actually for. I've got our Pro Cap to ask who the request is for - the person logging or someone else - and the BPM then does certain things with the authorisation based on this response - but it would be good if it could actually change the customer as this would just simplify everything... Cheers Simon

Thanks Steven - I did have a bit of a play with it yesterday and copying the system role as you say and just removing the "raise xxx" option seems to do the trick!

Is it possible to restrict logging of new calls to our 1st Line Analysts only? This is how we have it set in our current Supportworks environment and I;d like to carry on with this restriction in the Service Manager set up if possible?