[Error Installing Board Manager]

Hi Trevor

I assume we can reset the password for the Admin user ?

 

Cheers

[Error Installing Board Manager]

Hi

We have just starting to install Hornbill Board Manager

From Application>Add More Apps , Update Build 148.

However when we attempt to assign Board User Role to a User we get the message Error "no rights on application com.hornbill.boardmanager

Any help appreciated

Thanks

 

 

 

[All of 'Document Manager' permissions, and documents have ALL vanished]

Many Thanks Trevor

Using Admin account worked perfectly

 

Many Thanks

 

[All of 'Document Manager' permissions, and documents have ALL vanished]

Hi Trevor

Still the same message

Cheers

[All of 'Document Manager' permissions, and documents have ALL vanished]

Hi

Still having problems.

The latest build number we are attempting to update to is 311 not 316. not sure if that's an issue

Error - Unable to get application context@ com.hornbill.docmanager is the error message

Cheers

 

[All of 'Document Manager' permissions, and documents have ALL vanished]

Hi

We are having the same problems

The Role has disappeared and it we attempt to update we get the following message

[Error logging into Hornbill]

Hi Victor

Many Thanks, the users affected can now log-in.

Is this a historical issue, or just affected users on latest release. I cant believe the 2 users in question were allocated the role yesterday

Thanks

 

 

[Error logging into Hornbill]

Hi

This morning 2 of our team are unable to log-in to Hornbill with the following error message :

Any advice greatly appreciated

 

Many Thanks

[Encouraging Customer Feedback]

Thanks....removed the / and it works fine

Cheers

 

[Encouraging Customer Feedback]

Hi

On our e mail template we are using the link

https://service.hornbill.com/<insertinstancehere>/servicemanager/request/view/{{.H_pk_reference}}/

which brings back the link

https://service.hornbill.com/<insertinstancehere>/servicemanager/request/view/IN00010296/

When we click on the Link it opens up the Portal, but does not go into the individual call and the

The URL reverts back to :

https://service.hornbill.com/<insertinstancehere>/servicemanager/

Is there an additional step which we have not followed

Many Thanks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[BPM Logging Category]

Thank you very much. Works perfectly

Cheers

[BPM Logging Category]

Hi

I'm attempting to create a Business Process, which will make different decisions based on the Profile Request entered.

However  the process is ignoring the decision and always follows the no match route

Any advice greatly appreciated

 

Cheers

 

 

 

 

[Bar Chart Axis]

Hi

I have created a simple widget giving number of calls raised per month

 

 

 

Is there an option so that the  Axis starts at 0 and not 350.

At present it looks like hardly any calls were raised in Feb and Apr

Cheers 

 

 

[Change BPM Failure]

Thank You Ehsan

Republished and it works fine

Cheers

 

 

[E Mail Notification]

Thanks Victor

Republished and working

 

Cheers

 

[Change BPM Failure]

Hi Eshan

Error still occurs.

Looking at the error message in greater detail it states "User stevew does not exist".

He was an approver, but has recently been taken off, and is now only a basic user

 

 

 

Cheers

[Email detail on priority]

Many Thanks Victor

Simple when you know how

Cheers

[Email detail on priority]

Hi

I'm  attempting to do the same type of process .

However, when I attempt to use a Decision Mode, I do not get the Flowcodes>Priority

Do I need to set this up

Thanks

 

 

 

[Change BPM Failure]

HI all. Our change request BPM is throwing the error attached when selecting that a Change Board is required, the process was fine until now. Any ideas?

Many Thanks

[E Mail Notification]

 

[E Mail Notification]

Hi Nadeem

Apologies for the delay.

Have set up an External address but it is still going to the original e mail destination

 

Cheers

  

[E Mail Notification]

Hi

When a Change Request is raised, currently an e-mail notification is send to our Change Manager :

 

Type -  E Mail Notification

Task -  E Mail Request Owner.

Is it possible to send this E Mail to a number of Internal E Mail Addresses. ( i.e. all member of the IT Department )

 

Many Thanks

 

[Reporting - Legend]

Hi

I have created a fairly basic report.

The report lists all calls raised for certain departments, grouped by the field "Within Resolve Time"

This report is then represented by a Bar Chart

The issue we have is that the Legend returns the characters 0 and 1

Is there a way were we can amend to say : 

0 = SLA Breached  

1 = Within SLA

Otherwise the Report looks a bit unprofessional

 

Many Thanks

 

 

all-incidents-raised-finance-and-business-services-in-quarter.html

[Portal Social Infomation]

Many Thanks Nadeem

That works perfectly

Cheers

 

 

[Breaching Board for Incidents]

Hi

We are now on Version 2.37.0

All of a sudden the escalation e-mails are not being processed when calls are approaching breach, and calls are not being updated onto our Breaching Board,

Is there a feature in the latest version that we need to update??....

I have not changed any of the parameters in the Service Level Escalation Actions

Many Thanks