[Hornbill Mobile app not working]

@Jeremy

The issue is still being investigated. May I ask if you are still able to replicate it? 

Thanks,
Andre

[Hornbill Mobile app not working]

@Jeremy @lee mcdermott

I'll follow up on this and keep you posted.

Thanks,
Andre

[App doesn not work well]

@andrea_bariggi

Hi Andrea,

Yes, that's the reason. The basic user will not get the notifications. 

Regards,
Andre

[App doesn not work well]

@andrea_bariggi

Hi Andrea,

The GCM settings requires a restart of event service to take effect. You should get the notifications on Android now, please let me know if this is not the case.

Thanks,
Andre

[HBSM crashes on IOS 10.3.1]

@JonathanD

Hi Jonathan,

It seems like the crash is caused by the cache. Could you uninstall the app and reinstall it from the App Store?

Sorry for the inconvenience caused.

Regards,
Andre 

[App doesn not work well]

@andrea_bariggi

Hi Andrea,

Could you check if the GCM is enabled in the admin panel?

Regards,
Andre

[App doesn not work well]

@andrea_bariggi

Can you check if the notifications in the app's settings are also enabled? Do you have the same issue on iOS or it's only happens on the Android?

Thanks,
Andre

[App doesn not work well]

@andrea_bariggi

Hi Andrea,

This issue has been resolved in v1.7.1 that can be downloaded from Google Play Store.

Regards,
Andre

 

[HBSM crashes on IOS 10.3.1]

Hi @JonathanD

It would also help if you could let us know which version that you are using. 

Thanks.

[Customise mobile app notifications]

Hi Gareth,

Thanks for your post and apologies for the delay in responding, the customise notification is not currently implemented for the mobile.

I have logged a request for this feature.

Kind Regards,

Andre