[On-hold tickets not greyed out]

Hello

Our on-hold tickets used to be greyed out however today they are showing the same as open and new ticket's. Is this due to the new view or some other reason? Is there any setting that I can change so they show as greyed out?

Thanks

[Creating new contacts]

Hi

Is there a way to create new contacts from shared mailboxes within the new version of Hornbill? There used to be an option when clicking into the email address.  

 

[External Customers]

Hi

Does anyone have any guidance as to how external customers can register on Hornbill? I had a link but it no longer works.

Thanks

[Restricting Email Templates]

Hello

Is it possible to restrict email templates to certain teams / users within Hornbill?

Many thanks

[Adding Department Field to a Report]

Is it possible to return the whole string within one field as we're looking to get the Company, Division and Department in one field? 

[Preview new User Interface for Core UI]

The new view isn't giving the option for a new request to be raised from an email. The current view gives us this option. 

[Transfer of Chats]

Hi

Does anyone know if chats can be transferred to other teams within a service if all teams have access to Chat? For example, could Customer Service transfer one of their Chats to someone in the payroll team?

Thanks

[Read Receipt]

Hi

Does anyone know if you can set up a 'Read Receipt' type of thing on an email that is sent from a ticket within Hornbill?

Many thanks

[Adding Department Field to a Report]

Is this something that you were able to do yourselves or did you need support from Hornbill?