[Trouble logging into success portal]

Hi 

I'm having trouble logging into the success portal. This is the landing page I see. I'm unable to enter my logging in details.

Is anyone else seeing the same?

Thanks

Mosh

 

C

[Error with Global Search]

Hi

Many of us are finding that when initially searching for Co-Workers using Global Search we're not seeing any results. The space between the searched for term is replaced replaced by "%20".

It does however start to work when removing the "%20" and performing the search again.

Every subsequent search then works fine until the Global Search type (Contacts, Requests etc.) is changed.

Could this please be looked into?

Many thanks

Mosh

[Enhancement - Display "update custom field" nodes in a different colour]

+1 would really help in the processes I use as well!

[Unexpected View on Requests List]

Much appreciated @CraigP

[Request List view for open breached calls]

Hi

Any update on this (or a pointer to where this particular query falls within the Road Map Library please)?

Thanks

[Unexpected View on Requests List]

Hi

Our users have noticed a view that is showing them something different to what would be expected.

They're trying to view tickets where the resolve target hasn't been met but the view also appears to be showing tickets where the resolve time has not been set.

Anyone else seeing the same error?

Mosh

[Removing customer's assets from a ticket]

Hi

Just a few more details about my query:

In our leavers process we assign the users assets. If the owner of the asset is removed in asset manager, I want this to be updated on the ticket.

I was hoping to achieve this by removing any assigned assets and then reassigning the assets again within the same workflow.

Does anyone know if this is possible or whether there is another way to achieve this?

Thanks

[Removing customer's assets from a ticket]

Hi

I can see the ability to add a customer's assets to a ticket via a workflow.

Is it possible to subsequently remove all assets assigned to a ticket via a workflow?

Thanks

[Error when placing a ticket on hold]

Hi James

It's not happening on all requests but we've found that it's now happening more frequently. We've had three over the last few days.

It's not happening for all users but more than one user.

It currently seems to be only impacting incidents.

The error message will appear on impacted tickets whether it uses the on hold or using a sub-status option.

I've had a similar issue with a slightly different error message that we've logged with Hornbill Support so I'll raise this one separately. Just wanted to check whether others had been impacted/had a workaround.

Thanks

[Error when placing a ticket on hold]

Hi

I'm seeing a new error message when placing a ticket on hold.

Has anyone else seen this error message and know what the issue/fix is?

Thanks

[Log of all users that have accessed a particular ticket]

That's brilliant, thanks @Gareth Cantrell

 

[Log of all users that have accessed a particular ticket]

I thought this might be the case - thanks very much  for confirming Jim

[Log of all users that have accessed a particular ticket]

Hello

Is there a way we can obtain a log of users that have accessed a particular ticket? (where they haven't left a footprint on the timeline?).

Thanks

[SSO stopped working after Hornbill update?]

Morning, we're also experiencing similar single sign on problems. Our users are seeing this screen: 

[Custom asset fields]

+1 in getting this functionality added

[Cards not showing current owner of ticket]

Just out of intertest - is anyone else experiencing this problem?

[Hornbill throwing error when placing a ticket on hold]

Hi 

I'm receiving an error when trying to place an incident ticket on hold.

Has anyone seen this before/ knows how to get around it?

Thanks

Mosh

[Cards not showing current owner of ticket]

Hi Trevor

Thanks for getting back to me so promptly.

This issue doesn't impact all cards.

Of the ones that are impacted, the Originating Application is set to Service Manager and the key is set to the request Id in the add node within the live instances of the processes.

Automatic syncing has also not been disabled

Could anything else be causing this?

Thanks

Mosh

[Cards not showing current owner of ticket]

Hi 

We have cards on a board that do not have the correct owner image.

There are cards not showing any owner where there is one on the ticket and also cards showing a different owner to what it currently is on the ticket.

Any help would be greatly appreciated.

Mosh

[Unable to logon to Hornbill]

Hi @Gerry I have a user that is still unable to log into Hornbill. I've attached an image of the error he's getting which is different to the  error other's have seen. He's tried all the previously suggested fixes (refreshing and deleting cookies). He's also tried different browsers.
 

[Unable to logon to Hornbill]

Can confirm refreshing the page has got past the error screen for me and a few others. 

 

[Framework Issue]

Working again

[Framework Issue]

Same here

[Can we have Report Filtering and additional columns?]

+1