[Copying Pages on the Employee Portal]

Stumbled across this post as I was wondering the same thing myself!

Would be so lovely to have something like this - we are reviewing our cusotmer engagement and how we communicate and we feel pages that hold information that is useful for our customers paired with shorter emails pointing them to the page is a good way forward.

[Image Library limit]

4 minutes ago, James Ainsworth said:

HI @Bev Williams

Thanks for your post.  The image library doesn't enforce any maximum number of images, but you may want to keep track of disk space as these images will count toward this.

 

Thanks!

[Image Library limit]

Hi there

Is there a limit to the number of images you can hold in your image library? 

 

Thanks

[Performance issues]

6 minutes ago, Steve Giller said:

@Bev Williams We don't have any reports of slow Instances, and your healthcheck is not showing any issues.

Is this just occurring for you or are multiple Users affected?

it is happening for a few of our desk analysts and myself included. 

[Performance issues]

Is anyone else experiencing lag and slowness with their portal this morning?

[Search customer not resolving to known users]

18 hours ago, Deen said:

@Mark (ESC) @JanS2000 @Bev Williams A patch has now been released to all instances, you may need to flush your browser cache for the fix to take effect.  Please let me know if there are any issues.

Hi - we still have the problem today with this - is there an update available at all or is it better to log a support ticket?

Thanks

[Search customer not resolving to known users]

Hi @Deen- we are still having the same problem - cleared cache etc but desk analysts still experiencing the issue.

[Search customer not resolving to known users]

Hi - we are also experiencing the same issue.

[Dark mode unavailable after Hornbill update]

Good news- Dark mode is now working in our instance  Thanks!

 

 

[Dark mode unavailable after Hornbill update]

Hi - we are still getting the error on our instance as well.

 

[Dark mode unavailable after Hornbill update]

Hi - we are still getting an error on our instance

 

[Dark mode unavailable after Hornbill update]

We are also experiencing the issue.

[Templates and testing]

I use a call that where I am the customer and then go to the e-mail option and select the email from the template list. You can view it in the portal or send it so you can see how it looks on receipt. If you don't have one where you are the customer you can use any ticket to view the email template created - just remember not to press send