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Hi 

We are currently restarting all instances. You may need to log back in again afterwards.

Thanks

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Hi

We are currently verifying the deployment of the patch and will provide an update shortly. 

Thanks

Dave

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2 minutes ago, Malcolm said:

doesn't appear to be fixed yet. Still blank Catalog items in Customer Portal

Hi @Malcolm

The applied fix was for the empty request list. We will check the display of catalog items in the Customer Portal and get back to you.

Thanks

Dave  

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Hi

The patch has been successfully deployed and the issue should now be fixed. We will continue to monitor the situation.

Thanks

Dave

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Hi

A patch has just been deployed. We'll let you when this is completed.

Thanks

Dave

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Hi

We have identified the cause of the issue and we're currently working on a patch. We'll either update when the patch is deployed, or in the next 15 minutes.

Thanks

Dave

[Minor documentation (Wiki) correction required: h_security_implications vs h_security_implication]

Hi @Berto2002

Good spot, thank you for letting us know. I've made the change to the wiki content.

Thanks

Dave

 

[Creating a New Request]

Hi @Andrea Packham

I've moved your post from the Supportworks area to the Service Manager area as this seems more relevant to your query. You should hopefully get a reply shortly.

Thanks

Dave

[Editing the Action Bar]

Hi Paul

If I'm understanding the area you're referring to, there should already be a button in the action bar but this will only be available when the request has been accepted by an Analyst. Might be worth posting a screen shot in case I've got it wrong.

Thanks

Dave