[Database Direct: error code 409 when saving a query]

Hi, I'm getting the below error when attempting to save a query in Database Direct. I'm sure this worked previously.

 

 

The EspFileService logs have the following error which looks like it corresponds with my attempts: Folder does not exist.

 

If I click Manage Saved Queries it doesn't load, just keeps loading...

 

Can anyone advise?

Thanks

[Unable to delete an image in update]

Hi

 

An update was added by a Support Analyst to a request with a pasted image, but this needs to be removed for data security reasons. We don't appear to have access to do this (Super User Role). Please can someone advise.

 

Thanks

 

Caroline

[Attachments error on migration from SupportWorks to Hornbill]

Thanks for the quick turnaround on this one, it is working and we were able to successfully migrate last night.

[Attachments error on migration from SupportWorks to Hornbill]

Thanks for the reply Mary. To clarify, I have not made any changes to the mapping and it was importing attachments without error until yesterday. There's no h_contentlocation field in my conf.json so I've no idea how it is mapping to this, we only define the source file path for attachement, no other attachment related config that I can find.

 

However the recent update to Service Manager (2246) states: 

• The attachment procedure has been updated in line with the server changes to enhance the storage and security of attachments.

[Attachments error on migration from SupportWorks to Hornbill]

I've done multiple migrations (SWRequestImport tool) over the last few weeks and today I'm getting errors and attachments are not migrating. Does this relate to the recent update Service Manager (2246)?

 

2021/06/22 16:54:06 [ERROR] Added file data but unable to set Content Location on [SR00002801] for File Content [F0011944 - General Question - Please find attached query on question reference 3136_.msg]: The text size provided (309 characters) is greater than the maximum allowable size of 256 characters for column h_contentlocation
 

We are due to kick off our final migration on Thursday, so this is a major issue for us.

[Unable to find new setting mail.client.defaultFontSize]

New Update: Hornbill Admin Tool (1377) says there is a new setting mail.client.defaultFontSize. We cannot see this setting, have I misunderstood something? I've looked in Home > System > Settings > Advanced

 

Thanks

[Index Storage removed from Admin]

I note from the Announcements that the Index Storage facility has been removed. How are we now supposed to resolve issues where new requests are not showing in searches?

 

 

Can I also suggest the wiki page is updated accordingly (https://wiki.hornbill.com/index.php?title=Index_Storage)