Ben Maddams

@Berto2002 @Joshua Howitt Have eliminated the error message - Have compiled a test calendar entry against my own calendar, but it always returns a fail code. I've tried using both my Calendar ID and the User ID as the target. Is there any way to get more information out on why this is failing? The OAuth account in KeySafe for this action is both a global admin, and has full permissions to the mailbox I'm trying to change. Can you please provide the authorisation requirements for the account in KeySafe to be able to make these calendar entries, both on the tenant and to the calendars it is trying to alter? I sent the output from the automation task to the timeline after the automation node, and just get this back.

Same issue - But looking at permissions for the test calendar now, so might be a mistake we've made our side. -B

Hi @Joshua Howitt Has there been any movement on this one? We're experiencing the same issue. Many thanks, Ben

@Graham Looks like the original job completed using WinRM without issue. I'm checking the credentials now. (EDIT Looks like one of our AD admins changed some account details - I've just re-run this under a new keysafe entry and it has worked. Testing onpremAD change jobs now) Standalone processing started. Process ID: 15672 Payload processing started as Local System. PID: 88280 15:51:12 Starting Hornbill Discovery Tool (build 3381, x64) run at 2024-02-23 15:51:12Z 15:51:13 Using SIS context (instance=rbgkew, sis=Hornbill SIS Integrations) 15:51:13 Discovery job ID: 1 15:51:13 Scan mode: list 15:51:13 Using dynamic threading 15:51:14 List discovery: XXXXXx 15:51:14 Ping required for scan: Yes (hop count=30, timeout=5) 15:51:14 Discovery probe protocol: WinRM 15:51:14 Discovery username: XXXXXX 15:51:14 Scan found 1 computers for detailed discovery 15:51:15 Performing DNS lookups on 1 computers 15:51:15 Using 1 threads 15:51:15 DNS lookups complete. checked=1, resolved=1, failed=0 15:51:16 Running ping check on 1 computers, timeout=5000ms, hops=30) 15:51:16 Using 1 threads 15:51:16 Pinging XXXXX => 10.4.1.1 15:51:16 Ping checks complete. checked=1, responded=1, failed=0 15:51:18 Performing discovery of 1 computers 15:51:18 Using 1 threads 15:51:18 Performing WMI probe for XXXXXX 15:51:25 Discovery information probe for XXXXXX completed OK (time taken 7s) 15:51:26 Merging discovery results 15:51:27 Discovery results merged 15:51:27 Discovery time taken: 9 seconds 15:51:27 Starting discovery data upload 15:51:27 Generating discovery log 15:51:28 Adding discovery log 15:51:28 Adding computers 15:51:28 Adding hardware vendors 15:51:28 Adding software vendors 15:51:29 Archived discovery data: 1 computers, 1 hardware vendors, 5 software vendors 15:51:29 Starting discovery data upload 15:51:29 Discovery data archive is 4823 bytes 15:51:29 Uploading discovery data to /sis/discovery/job_1.zip 15:51:30 Discovery data uploaded 15:51:30 Notified instance to initiate data discovery import process 15:51:30 Generating summary Summary ======= Successful Discovery -------------------- XXXXXX All Computers ------------- XXXXXXX: Success The discovery was executed successfully. The results are now being imported. 15:51:40 Starting the discovery import process 15:51:41 Opening import archive 15:51:41 Data discovery source: sis:Hornbill SIS Integrations 15:51:41 Device XXXXXX is being added to the inventory 15:51:43 Deleting discovery import file 15:51:43 Added: 1 15:51:43 Updated: 0 15:51:43 Skipped: 0 15:51:44 Missing: 0 15:51:44 Failed: 0 15:51:44 Discovery import complete

@Graham I reran Discovery on both machines, the admin box updated fine, but this was the result from the DC. Standalone processing started. Process ID: 18500 Payload processing started as Local System. PID: 27948 09:58:42 Starting Hornbill Discovery Tool (build 3381, x64) run at 2024-04-26 08:58:42Z 09:58:42 Using SIS context (instance=rbgkew, sis=Hornbill SIS Integrations) 09:58:43 Discovery job ID: 63 09:58:43 Scan mode: list 09:58:43 Using dynamic threading 09:58:43 List discovery: XXXXXX 09:58:43 Ping required for scan: Yes (hop count=30, timeout=5) 09:58:43 Discovery probe protocol: Auto 09:58:44 Discovery username: XXXXXXX 09:58:44 Scan found 1 computers for detailed discovery 09:58:44 Performing DNS lookups on 1 computers 09:58:44 Using 1 threads 09:58:44 DNS lookups complete. checked=1, resolved=1, failed=0 09:58:45 Running ping check on 1 computers, timeout=5000ms, hops=30) 09:58:45 Using 1 threads 09:58:45 Pinging XXXXXX => 10.4.1.1 09:58:45 Ping checks complete. checked=1, responded=1, failed=0 09:58:47 Performing discovery of 1 computers 09:58:47 Using 1 threads 09:58:47 Performing WMI probe for XXXXXXXX 09:58:47 Performing SSH probe for XXXXXXXX 09:59:08 Discovery information probe for XXXXXXX failed (time taken 21s) 09:59:08 Merging discovery results 09:59:09 Discovery results merged 09:59:09 Discovery time taken: 22 seconds 09:59:09 Starting discovery data upload 09:59:09 Generating discovery log 09:59:09 Adding discovery log 09:59:09 Adding computers 09:59:09 Adding hardware vendors 09:59:10 Adding software vendors 09:59:10 Archived discovery data: 1 computers, 0 hardware vendors, 0 software vendors 09:59:10 Starting discovery data upload 09:59:10 Discovery data archive is 946 bytes 09:59:10 Uploading discovery data to /sis/discovery/job_63.zip 09:59:11 Discovery data uploaded 09:59:11 Notified instance to initiate data discovery import process 09:59:11 Generating summary Summary ======= Information Acquisition Failure ------------------------------- XXXXXX: WinRM: HRESULT: 0x80338005. DCOM: Access is denied. SSH: Failed to connect. Failed to establish initial TCP/IP connection All Computers ------------- XXXXXX: WinRM: HRESULT: 0x80338005. DCOM: Access is denied. SSH: Failed to connect. Failed to establish initial TCP/IP connection The discovery was executed successfully. The results are now being imported.

@Graham As the target has had a recent job attempted on it I'm going to have to wait for the time-out period to expire, as I can't unmanage a device that has recently had a run attempt on it. I'll try a little later today.

@Graham Same results on the SIS server. I've only got the one target I can run against - We've got our admin box (hosting SIS) and the DC as the target. Selecting our admin box as the target provides the same error code.

@Graham I'm getting this back: IdentifyResponse ProtocolVersion = http://schemas.dmtf.org/wbem/wsman/1/wsman.xsd ProductVendor = Microsoft Corporation ProductVersion = OS: 10.0.14393 SP: 0.0 Stack: 3.0

@Graham @Steve G The machine is on (its our main DC) and returns the following: WinRM service is already running on this machine. WinRM is already set up for remote management on this computer. I don't believe anything has changed on our side. Cheers, Ben

Just to add some troubleshooting: The target machines for the job are both show as available under the ping/DNS checks under the managed device inventory. The authorising account hasn't changed since running succesfull jobs. The EpSis Service is running as normal and the SIS server is up and contactable.

Hi all, We had working jobs being processed until just recently, I've attempted to run them and receive the following: Package is not cached, downloading package from library: /secure-content/download/YVPbyO8puhB2A2VOqiOzw3MP3JT2XpjTVer_ZwEODw3owP7pTYcK1u-CYP1Khdw47B7318y3hdCQRwkFHffL_ftMfZxVewXLhty-BC3O--Iu90Fu3Y_dPb0dKlpxgxqs9gwa839TcBEC46K1MSM7-_leOcv_aGtuBnBCtfAgvXumnTUIfD9IviHeyLtDinoHzLBZpGFnkMSfcMu7XYMe12_RrSBuynY6fEr4ZlDel4KP Remote job creation failed. It was not possible to connect to the remote system. HRESULT: 0x80338005. Deferred until 2024-04-25 11:53:17Z Can anyone suggest a reason for this? I couldn't find a reference to the error code in the ITOM documentation, and the log files don't appear to have anything regarding this job run attempt in them. Many thanks, Ben

Hi all, We had working jobs being processed until just recently, I've attempted to run them and receive the following: Package is not cached, downloading package from library: /secure-content/download/YVPbyO8puhB2A2VOqiOzw3MP3JT2XpjTVer_ZwEODw3owP7pTYcK1u-CYP1Khdw47B7318y3hdCQRwkFHffL_ftMfZxVewXLhty-BC3O--Iu90Fu3Y_dPb0dKlpxgxqs9gwa839TcBEC46K1MSM7-_leOcv_aGtuBnBCtfAgvXumnTUIfD9IviHeyLtDinoHzLBZpGFnkMSfcMu7XYMe12_RrSBuynY6fEr4ZlDel4KP Remote job creation failed. It was not possible to connect to the remote system. HRESULT: 0x80338005. Deferred until 2024-04-25 11:53:17Z Can anyone suggest a reason for this? I couldn't find a reference to the error code in the ITOM documentation, and the log files don't appear to have anything regarding this job run attempt in them. Many thanks, Ben

@Steve G Hi Steve, much appreciated! Tested and passing the right info now.

@Berto2002 Yes absolutely, I've heard nothing back about this since I posted weeks ago. -Ben

@Steve G Hi Steve, Thanks for the response, attempting to pass the AD updater package the proper format, but if I just take the value ouput from the date picker (e.g 2024-01-01) and try and stick a generic 00:00:00 at the end so it is accepted, with a preceeding space using the string utilities, Hornbill always removes the preceeding space. I've tried the concat tools and using a "space" seperator (which gets ignored), wedging a custom variable containing just a space in it between the date and time strings, (also gets ignored), doing a replace of "00:00:00" with " 00:00:00" on my final string (again, gets ignored), running out of ideas now. Is there any way to get the string utilities to recognise preceeding spaces in anything? Many thanks, Ben

Hello all, I'm trying to automate some of our automated account update tickets that we have passed from our HR system into HB. When a ticket comes in we'd like to send along the details via ITOM and have it update the AD record. At the moment dates come out of HB in this format: 2024-04-18T03:00:00.000Z The AD attribute "accountExpires" only takes a Int64 value, and while we can use the string utils to reduce the HB format down to Generalised Time Format, I can't work out a way of converting it further using the tools available inside the process designer. Has anyone run into this problem before? I'd imagine other people with AD integration are using Hornbill to update user records including this expiry field? Many thanks, Ben

@Steve G @Graham Thanks for all your assistance with this! Have just got back from Easter break and happy to report this has worked first time testing with no changes. Appreciate this was a bit of a back-and-forth and can't thank you enough. Looking forward to the options this opens up to our organisation. Ben

@Graham Some good news, after making some firewall changes against 11117 we're getting better results, but the output failure now seems to be: Package processing started as AD\XXXXXX. PID: 4988 Payload processing started as AD\XXXXXX. PID: 1924 #< CLIXML {{SISJobOutputParameterStart:errors}}No Attibutes provided{{SISJobOutputParameterEnd}} {{SISJobOutputParameterStart:outcome}}FAIL{{SISJobOutputParameterEnd}} HLAA <Objs Version="1.1.0.1" xmlns="http://schemas.microsoft.com/powershell/2004/04"><Obj S="progress" RefId="0"><TN RefId="0"><T>System.Management.Automation.PSCustomObject</T><T>System.Object</T></TN><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>0</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="1"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>25</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="2"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>50</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="3"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>75</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="4"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>100</PC><T>Processing</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="5"><TNRef RefId="0" /><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Loading Active Directory module for Windows PowerShell with default drive 'AD:'</AV><AI>0</AI><Nil /><PI>-1</PI><PC>100</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="6"><TNRef RefId="0" /><MS><I64 N="SourceId">2</I64><PR N="Record"><AV>Preparing modules for first use.</AV><AI>0</AI><Nil /><PI>-1</PI><PC>-1</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="7"><TNRef RefId="0" /><MS><I64 N="SourceId">3</I64><PR N="Record"><AV>Preparing modules for first use.</AV><AI>0</AI><Nil /><PI>-1</PI><PC>-1</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><S S="Error">-OfficeName : The term '-OfficeName' is not recognized as the name of a _x000D__x000A_</S><S S="Error">cmdlet, function, script file, or operable program. Check the spelling of the _x000D__x000A_</S><S S="Error">name, or if a path was included, verify that the path is correct and try again._x000D__x000A_</S><S S="Error">At line:2 char:8_x000D__x000A_</S><S S="Error">+ -OfficeName_x000D__x000A_</S><S S="Error">+ ~~~~~~~~~~~_x000D__x000A_</S><S S="Error"> + CategoryInfo : ObjectNotFound: (-OfficeName:String) [], Command _x000D__x000A_</S><S S="Error"> NotFoundException_x000D__x000A_</S><S S="Error"> + FullyQualifiedErrorId : CommandNotFoundException_x000D__x000A_</S><S S="Error"> _x000D__x000A_</S></Objs> Processing output. The job was executed successfully.

@Graham Netstat produced the below: TCP 0.0.0.0:11117 XXXXXXXXX:0 LISTENING TCP 127.0.0.1:11117 XXXXXXXXX:61685 ESTABLISHED TCP 127.0.0.1:11117 XXXXXXXXX:61686 ESTABLISHED TCP 127.0.0.1:61685 XXXXXXXXX:11117 ESTABLISHED TCP 127.0.0.1:61686 XXXXXXXXX:11117 ESTABLISHED TCP [::]:11117 XXXXXXXXX:0 LISTENING I can open the status page on the browser using that URL without issue. As I test I tried to telnet to the admin box on 11117 and it timed out as well, probably firewall issue? "Connecting To 10.5.1.153...Could not open connection to the host, on port 11117: Connect failed" Many thanks, Ben

@Graham No the request times out, when trying that from my own device. Many thanks, Ben

Hi @Graham I've checked our AV endpoint monitoring against the DC and there doesn't appear to have been any executables blocked during the time we've been running the tests. I don't think its cancelling the package processing. Cheers, Ben

@Graham The first run seemed to be more succesful, the second (no Run-As) gave the same "No Heartbeat" message. This is the Debug Log from run one. Standard -------- 2024-03-26 16:12:49Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-26 16:12:49Z Operation: Update 2024-03-26 16:12:49Z Analysing input parameters 2024-03-26 16:12:49Z Parameter: Name: UserIdentity Value:XXXX 2024-03-26 16:12:49Z Parameter: Name: GivenName Value: 2024-03-26 16:12:49Z Parameter: Name: Initials Value: 2024-03-26 16:12:49Z Parameter: Name: Surname Value: 2024-03-26 16:12:49Z Parameter: Name: City Value: 2024-03-26 16:12:49Z Parameter: Name: Company Value: 2024-03-26 16:12:49Z Parameter: Name: CountryCode Value: 2024-03-26 16:12:49Z Parameter: Name: Department Value: 2024-03-26 16:12:49Z Parameter: Name: Description Value: 2024-03-26 16:12:49Z Parameter: Name: DisplayName Value: 2024-03-26 16:12:49Z Parameter: Name: EmailAddress Value: 2024-03-26 16:12:49Z Parameter: Name: EmployeeID Value: 2024-03-26 16:12:49Z Parameter: Name: Manager Value: 2024-03-26 16:12:49Z Parameter: Name: OfficeName Value: XXXX 2024-03-26 16:12:49Z Parameter: Name: Phone Value: 2024-03-26 16:12:49Z Parameter: Name: PostalCode Value: 2024-03-26 16:12:49Z Parameter: Name: ProfilePath Value: 2024-03-26 16:12:49Z Parameter: Name: ScriptPath Value: 2024-03-26 16:12:49Z Parameter: Name: State Value: 2024-03-26 16:12:49Z Parameter: Name: StreetAddress Value: 2024-03-26 16:12:49Z Parameter: Name: Title Value: 2024-03-26 16:12:49Z Parameter: Name: MiddleName Value: 2024-03-26 16:12:49Z Parameter: Name: Server Value: 2024-03-26 16:12:49Z Parameter: Name: AccountExpires Value: 2024-03-26 16:12:49Z Parameter: Name: ProxyAddresses Value: 2024-03-26 16:12:49Z Parameter: Name: AdditionalAttributes Value: 2024-03-26 16:12:57Z Target platform: win3264 2024-03-26 16:12:57Z Command Type: ps1 2024-03-26 16:12:57Z Timeout: 60 2024-03-26 16:12:57Z Using executable C:\WINDOWS\system32/WindowsPowerShell\v1.0\PowerShell.exe 2024-03-26 16:12:57Z Plain text arguments: .\"ADUserUpdate.ps1" -UserIdentity "XXXXX" 2024-03-26 16:12:57Z Base64 arguments: LgBcACIAQQBEAFUAcwBlAHIAVQBwAGQAYQB0AGUALgBwAHMAMQAiACAAIAAtAFUAcwBlAHIASQBkAGUAbgB0AGkAdAB5ACAAIgBiAG0AYQA3ADAAawBnACIAIAAgACAAIAAgACAAIAAgACAAIAANAAoACQAJAAkACQAgACAAIAAtAE8AZgBmAGkAYwBlAE4AYQBtAGUADQAKAAkACQAJAAkAIgBIAEwAQQBBACIAIAAgACAADQAKAAkACQAJAAkAIAAgACAAIAAgACAADQAKAAkACQAJAAkA 2024-03-26 16:13:13Z Processing result: Exit Success Full ---- 2024-03-26 16:12:49Z Log filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\Processing.log 2024-03-26 16:12:49Z Local computer name: KPPADMIN02 2024-03-26 16:12:49Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-26 16:12:49Z Operation: Update 2024-03-26 16:12:49Z XML result filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\Result.xml 2024-03-26 16:12:49Z Timeout: 60 2024-03-26 16:12:49Z Encoded parameters: okpfR9fnZEwMovC0_-G_42TYE2Mo5b75u0qQUTTgsa6mx5GSj7HFkit8--pAYT5phA0eaL4rLSF7-3SCmrveB88s8xKb5-G-lMfS_T6C3w1eplsxBJGt19jIrFbDTjXNpAAgc5LhHQgq_1zJCX7oVVzNf5ecVrymJIIQZpT1wX79RVrlNAnnKZjP8BgmhyguX9wX9upG6L4MOxv31xBMIqAvUm8z1kgnUrTGgjY7tZRkAoNXgNwW_zuqbSKnL0Wp16nUpzw4ZXKrss_SQxXS_IfKnimajbRXCMtfbNDAwXUnRWi9nC1YFC1UZYbvdN0ASpIfiW0sjZx5bqqnUUm2doIkJ4bB9BcuT_zH9VvPjCkh1PRjehM10RUEQYNIRffr3WSODLDOU-KwCC2iqQx5y1Yg7ZLbruqlfpK1b9KXRJLqxD7BQRJjZntrHEOCDiEnQns9ITOxYh32EfGfrpjXZLIo4SvqIBj8T6GbbshVMxOBctY1Q493jyh-foSPSQ9xHWFVxV578uulIpMQXHmJRIchbjq-lFquT6tK6u5tgtCST3re4MB7WghUOcoucI-gJexiqyYeQ8AtcnG94sW84ykqlaGfWGaxdWjJvul5G_hnQ-rnJRBi-FX8GkyB-j9vOd_29K5Hg0XVtY1VtB3CQlsFcbODgGY2H3n2QMdy4-bF6_b0yxmocPb6DihsN5u0BvM6TMgJ4cTetNd0U02o1a6BD9x064qyjnDLsu9LC7fnUDaaJeX5NzSImMn-8KGlYZB-Ac2wN-HoYp_jUj6hNX5o2Acjl-yg64eLlP57-kKp_25ZZiBLIYVTldMDEAqM2AIT7kie5cmqXHSUwM5B0ZooTmO2XPXw5WAoW_yxWQOJt9acITToWAAxDM1w8by2F-iGRE2UvcVMgnX1nspUElF3N6YjsyMXUV1s9nPoNJhAgGNUS5RAmnQr7-q9jPzf25gXyAUIkjKn4MHkZpcrT_5GSwuN0MfHDXZsTSIgipbeUIXG1qvOZ5e0Ep_GlYgCaVHA2LHgRrG1ZmFjfVVFT6-Bp2KeZ6ORCG1VU2QPgtpzX5sXzK4lgvXbJ21rexvfOJanJuWWpfs5Y3zu58rYP94-cAWuuWIJlexsWkqetFV2bTXfFCK5vzsC4roChwqanG9izb2YcCrHnD9f2Xa4bnhZePBKj9oIWY5HdUb95N1wK0ZuxLPDo8qQDdUDMD4EApc8r-E1elvCb_89hrdbEF_mDIvS0jINpH65Ipf8XZndcgx60zuwjtOI_iAsTI959IJvaXF7NL2GsxcnbQJ_BrTWEx7zNBIzld0MsIpcTZvBYd50Ys8FYxewt0PSKjN5uRnec3nI5ZG4RiHKDyR3UDwN4yEV80UijrCE4YWS9DNL3GkngSJnt3yB7o1ndD_Qa7Cr-oM1zKrm4xOtA45UsSE9ZdlTSEzcWTlkdbzimFgg3Fcz-M1idK23S5vBi_AY2AWZiA8ZKC3zBwPKBVwxQ6DGxclofxFdlLFextqU7bin5W12X7psgQzVKRRdbP3RMH0qEvtSt9wKKq0bCmeyf1Y0sjfJX_nVlRnCBStm9q-HOtlkU1iLiaq5Ot8GR7gN8zsqXzIb2zpV0Yq5MSpxcx-baxwf9gZ9rrf7VUGGM6e5L8Rq1AX90hKy_4LIxT7V-s3szpAQpmm51CALe1W4uwHDVmubzyXnyul8LUOeJ-ix4SnESYwtoJcyfvHCnTfDTOrdNfvYhTJLnwM9c7iu76s3WiGcdYdEv3UlwlZS2vtrrxPPIwf61QmjApD_ds6rgmM3-dfN10GZfTgSsqLanBZkgLhL5cujwrunP73co53wgULx5XQNXvOiA370Ou_wiHgDAddRi9PH5sIeQeJPrG4wiEzhUjIw_rAxAxh0Se9OnSOWiuTC01VtpCtkXBqHDpvUEHnW2LWjzmh10v3JdGXdXYq91BtuKFsw1OmjjZJaeZjlQx-mteTXEDcZuDZQJ_pNqa13nZ_YCVDnss10ZgDOQrLsAc5swmSZ6VZWdt1BgJmZYbyAIaUOjeZPMEd2EXMiUR1E4x0-I2O449LRzr5LR9T5r4c2vtpHuGPvKTBBEWQGZilXNZGVV4ViIcV4oAbfBuHUG9hb-I0_zJ3jGhJk7GP_MgpkgxvI1qaXf6R0YimdAGnatGqofFp9wNWOYtcdDSa6VuQ2kgGbI1erjY5dQkGQ8gJKfDMYwsJvtr82G92X9XufLQWthVkIZBaebqfa94HjuCgPz3aM-TfKsRD87UxXcQG52SuWs6RBdQ7FaJZ4oP-W6jnahTB0g7G5A-8GsPRKPogQcGR83afVPfR7hk2c74ckCC6aJ4rp967xIrX1DxCzALBzf6m4bb-1YlXrSweMaXr8O1C9GLF4vdB6DmTl8iYfy_EDRZ98QLc9Svogf4MkuDnFWhZBCmKuS_1tQQXJyxniX0R9ijJEw2wdgdn-SoOgIMfG7DiwW4jcRzala83kxws17rYO7rzT5wovoZwnQMTXfNTtI2Fn_YrW499Ph7t2eFpjOPPCUk-EW9e0aE3rsPxSpVqO4U15nTPgLoxdTk81Y6dMo-Y9KvxTDr4QenySPG9sucT2d2HGDW2jbTn1LSAysRyG3hI_OQGNu-dKSGRcnzCVryvGWf5T4_8Fa-4OqMra5zFFgXlnpI7r-ZN8n_qL10hyk2ffSCv8ht-2RAeSz88Qlbljeoh7H5iqVl0HOo4ZaWSkLNxN52_6KTMbQQ92g0JX7T0m60YZylY_P7dmUgQb5NaSUCAzFCTwr9iiBtZQO76578UGTk2XWlOWRfUEMtCaTn5WnljA7TLgv5YEwZCjJW83W7bIzusexEr2YcS9tkjRudGn1pQYqeeLo_ZaaJK6lQj-OuFXxkJMBgZEumCoAz--6CM6wkih9qiTv976CKlf0j32q4CF-jViHR0 2024-03-26 16:12:49Z Encoded credentials: RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC19IEKGpWoIEkcw2JDIsnFwU9TT61iUm-Ro 2024-03-26 16:12:49Z Callback context: zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmbpUMiGF67RmJEVwyMehFccOQ-V4eJPlUhPm_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YKOMkf0DwkiQZTSrQbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9 2024-03-26 16:12:49Z Logging prologue: Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0= 2024-03-26 16:12:49Z Log line prefix: P 2024-03-26 16:12:49Z Connection protocol: WinRM 2024-03-26 16:12:49Z Package processing started as AD\XXXXX PID: 30240 2024-03-26 16:12:49Z Analysing input parameters 2024-03-26 16:12:49Z Parameter: Name: UserIdentity Value: XXXXX 2024-03-26 16:12:49Z Parameter: Name: GivenName Value: 2024-03-26 16:12:49Z Parameter: Name: Initials Value: 2024-03-26 16:12:49Z Parameter: Name: Surname Value: 2024-03-26 16:12:49Z Parameter: Name: City Value: 2024-03-26 16:12:49Z Parameter: Name: Company Value: 2024-03-26 16:12:49Z Parameter: Name: CountryCode Value: 2024-03-26 16:12:49Z Parameter: Name: Department Value: 2024-03-26 16:12:49Z Parameter: Name: Description Value: 2024-03-26 16:12:49Z Parameter: Name: DisplayName Value: 2024-03-26 16:12:49Z Parameter: Name: EmailAddress Value: 2024-03-26 16:12:49Z Parameter: Name: EmployeeID Value: 2024-03-26 16:12:49Z Parameter: Name: Manager Value: 2024-03-26 16:12:49Z Parameter: Name: OfficeName Value: XXXX 2024-03-26 16:12:49Z Parameter: Name: Phone Value: 2024-03-26 16:12:49Z Parameter: Name: PostalCode Value: 2024-03-26 16:12:49Z Parameter: Name: ProfilePath Value: 2024-03-26 16:12:49Z Parameter: Name: ScriptPath Value: 2024-03-26 16:12:49Z Parameter: Name: State Value: 2024-03-26 16:12:49Z Parameter: Name: StreetAddress Value: 2024-03-26 16:12:49Z Parameter: Name: Title Value: 2024-03-26 16:12:49Z Parameter: Name: MiddleName Value: 2024-03-26 16:12:49Z Parameter: Name: Server Value: 2024-03-26 16:12:49Z Parameter: Name: AccountExpires Value: 2024-03-26 16:12:49Z Parameter: Name: ProxyAddresses Value: 2024-03-26 16:12:49Z Parameter: Name: AdditionalAttributes Value: 2024-03-26 16:12:57Z Target platform: win3264 2024-03-26 16:12:57Z Command Type: ps1 2024-03-26 16:12:57Z Timeout: 60 2024-03-26 16:12:57Z Using the native variant of PowerShell 2024-03-26 16:12:57Z Using executable C:\WINDOWS\system32/WindowsPowerShell\v1.0\PowerShell.exe 2024-03-26 16:12:57Z Plain text arguments: .\"ADUserUpdate.ps1" -UserIdentity "XXXXX" 2024-03-26 16:12:57Z Base64 arguments: LgBcACIAQQBEAFUAcwBlAHIAVQBwAGQAYQB0AGUALgBwAHMAMQAiACAAIAAtAFUAcwBlAHIASQBkAGUAbgB0AGkAdAB5ACAAIgBiAG0AYQA3ADAAawBnACIAIAAgACAAIAAgACAAIAAgACAAIAANAAoACQAJAAkACQAgACAAIAAtAE8AZgBmAGkAYwBlAE4AYQBtAGUADQAKAAkACQAJAAkAIgBIAEwAQQBBACIAIAAgACAADQAKAAkACQAJAAkAIAAgACAAIAAgACAADQAKAAkACQAJAAkA 2024-03-26 16:12:57Z Console Output: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\05e41e62-5982-4185-b7a9-e73f5f66b87c\4179695a-d920-4800-971c-248b2e1a752b\Output/Output.txt 2024-03-26 16:13:13Z Processing result: Exit Success The Monitor Tab Produces the following: Package processing started as AD\XXXX. PID: 30240 Payload processing started as AD\XXXX. PID: 27280 #< CLIXML {{SISJobOutputParameterStart:errors}}Get-ADUser: Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.{{SISJobOutputParameterEnd}} {{SISJobOutputParameterStart:outcome}}FAIL{{SISJobOutputParameterEnd}} HLAA <Objs Version="1.1.0.1" xmlns="http://schemas.microsoft.com/powershell/2004/04"><S S="warning">Error initializing default drive: 'Unable to contact the server. This may be because this server does not exist, it is currently down, or it does not have the Active Directory Web Services running.'.</S><Obj S="progress" RefId="0"><TN RefId="0"><T>System.Management.Automation.PSCustomObject</T><T>System.Object</T></TN><MS><I64 N="SourceId">1</I64><PR N="Record"><AV>Preparing modules for first use.</AV><AI>0</AI><Nil /><PI>-1</PI><PC>-1</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><Obj S="progress" RefId="1"><TNRef RefId="0" /><MS><I64 N="SourceId">2</I64><PR N="Record"><AV>Preparing modules for first use.</AV><AI>0</AI><Nil /><PI>-1</PI><PC>-1</PC><T>Completed</T><SR>-1</SR><SD> </SD></PR></MS></Obj><S S="Error">-OfficeName : The term '-OfficeName' is not recognized as the name of a cmdlet, function, script file, or operable _x000D__x000A_</S><S S="Error">program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again._x000D__x000A_</S><S S="Error">At line:2 char:8_x000D__x000A_</S><S S="Error">+ -OfficeName_x000D__x000A_</S><S S="Error">+ ~~~~~~~~~~~_x000D__x000A_</S><S S="Error"> + CategoryInfo : ObjectNotFound: (-OfficeName:String) [], CommandNotFoundException_x000D__x000A_</S><S S="Error"> + FullyQualifiedErrorId : CommandNotFoundException_x000D__x000A_</S><S S="Error"> _x000D__x000A_</S></Objs> Processing output. The job was executed successfully. It says the job finished successfull - But check the AD record for the test change, there has been no difference. Please let me know if you need more info. Many thanks, Ben

@Graham As requested 2024-03-26 13:52:51Z [INFO]:[GENERAL]:[25208] Processing job: 26, type=package 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Executing package job: 26 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Executer filename: C:\Program Files\Hornbill\Site Integration Server\exec\win\x86\EspSisExec.exe 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Package filename: C:\ProgramData\Hornbill\Site Integration Server\packages\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Target: KPPADDC01 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Protocol: WinRM 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Package: Active Directory User Management 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Operation: Update 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Callback context: zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmYZUMiGF67RmJEVwyMehFccOQ-V4eJPlUhIa_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YLMccT0TYtiARYTLQbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Timeout: 60 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Encoded parameters: okpfR9fnZEwMovC0_-G_42TYE2Mo5b75u0qQUTTgsa6mx5GSj7HFkit8--pAYT5phA0eaL4rLSF7-3SCmrveB88s8xKb5-G-lMfS_T6C3w1eplsxBJGt19jIrFbDTjXNpAAgc5LhHQgq_1zJCX7oVVzNf5ecVrymJIIQZpT1wX79RVrlNAnnKZjP8BgmhyguX9wX9upG6L4MOxv31xBMIqAvUm8z1kgnUrTGgjY7tZRkAoNXgNwW_zuqbSKnL0Wp16nUpzw4ZXKrss_SQxXS_IfKnimajbRXCMtfbNDAwXUnRWi9nC1YFC1UZYbvdN0ASpIfiW0sjZx5bqqnUUm2doIkJ4bB9BcuT_zH9VvPjCkh1PRjehM10RUEQYNIRffr3WSODLDOU-KwCC2iqQx5y1Yg7ZLbruqlfpK1b9KXRJLqxD7BQRJjZntrHEOCDiEnQns9ITOxYh32EfGfrpjXZLIo4SvqIBj8T6GbbshVMxOBctY1Q493jyh-foSPSQ9xHWFVxV578uulIpMQXHmJRIchbjq-lFquT6tK6u5tgtCST3re4MB7WghUOcoucI-gJexiqyYeQ8AtcnG94sW84ykqlaGfWGaxdWjJvul5G_hnQ-rnJRBi-FX8GkyB-j9vOd_29K5Hg0XVtY1VtB3CQlsFcbODgGY2H3n2QMdy4-bF6_b0yxmocPb6DihsN5u0BvM6TMgJ4cTetNd0U02o1a6BD9x064qyjnDLsu9LC7fnUDaaJeX5NzSImMn-8KGlYZB-Ac2wN-HoYp_jUj6hNX5o2Acjl-yg64eLlP57-kKp_25ZZiBLIYVTldMDEAqM2AIT7kie5cmqXHSUwM5B0ZooTmO2XPXw5WAoW_yxWQOJt9acITToWAAxDM1w8by2F-iGRE2UvcVMgnX1nspUElF3N6YjsyMXUV1s9nPoNJhAgGNUS5RAmnQr7-q9jPzf25gXyAUIkjKn4MHkZpcrT_5GSwuN0MfHDXZsTSIgipbeUIXG1qvOZ5e0Ep_GlYgCaVHA2LHgRrG1ZmFjfVVFT6-Bp2KeZ6ORCG1VU2QPgtpzX5sXzK4lgvXbJ21rexvfOJanJuWWpfs5Y3zu58rYP94-cAWuuWIJlexsWkqetFV2bTXfFCK5vzsC4roChwqanG9izb2YcCrHnD9f2Xa4bnhZePBKj9oIWY5HdUb95N1wK0ZuxLPDo8qQDdUDMD4EApc8r-E1elvCb_89hrdbEF_mDIvS0jINpH65Ipf8XZndcgx60zuwjtOI_iAsTI959IJvaXF7NL2GsxcnbQJ_BrTWEx7zNBIzld0MsIpcTZvBYd50Ys8FYxewt0PSKjN5uRnec3nI5ZG4RiHKDyR3UDwN4yEV80UijrCE4YWS9DNL3GkngSJnt3yB7o1ndD_Qa7Cr-oM1zKrm4xOtA45UsSE9ZdlTSEzcWTlkdbzimFgg3Fcz-M1idK23S5vBi_AY2AWZiA8ZKC3zBwPKBVwxQ6DGxclofxFdlLFextqU7bin5W12X7psgQzVKRRdbP3RMH0qEvtSt9wKKq0bCmeyf1Y0sjfJX_nVlRnCBStm9q-HOtlkU1iLiaq5Ot8GR7gN8zsqXzIb2zpV0Yq5MSpxcx-baxwf9gZ9rrf7VUGGM6e5L8Rq1AX90hKy_4LIxT7V-s3szpAQpmm51CALe1W4uwHDVmubzyXnyul8LUOeJ-ix4SnESYwtoJcyfvHCnTfDTOrdNfvYhTJLnwM9c7iu76s3WiGcdYdEv3UlwlZS2vtrrxPPIwf61QmjApD_ds6rgmM3-dfN10GZfTgSsqLanBZkgLhL5cujwrunP73co53wgULx5XQNXvOiA370Ou_wiHgDAddRi9PH5sIeQeJPrG4wiEzhUjIw_rAxAxh0Se9OnSOWiuTC01VtpCtkXBqHDpvUEHnW2LWjzmh10v3JdGXdXYq91BtuKFsw1OmjjZJaeZjlQx-mteTXEDcZuDZQJ_pNqa13nZ_YCVDnss10ZgDOQrLsAc5swmSZ6VZWdt1BgJmZYbyAIaUOjeZPMEd2EXMiUR1E4x0-I2O449LRzr5LR9T5r4c2vtpHuGPvKTBBEWQGZilXNZGVV4ViIcV4oAbfBuHUG9hb-I0_zJ3jGhJk7GP_MgpkgxvI1qaXf6R0YimdAGnatGqofFp9wNWOYtcdDSa6VuQ2kgGbI1erjY5dQkGQ8gJKfDMYwsJvtr82G92X9XufLQWthVkIZBaebqfa94HjuCgPz3aM-TfKsRD87UxXcQG52SuWs6RBdQ7FaJZ4oP-W6jnahTB0g7G5A-8GsPRKPogQcGR83afVPfR7hk2c74ckCC6aJ4rp967xIrX1DxCzALBzf6m4bb-1YlXrSweMaXr8O1C9GLF4vdB6DmTl8iYfy_EDRZ98QLc9Svogf4MkuDnFWhZBCmKuS_1tQQXJyxniX0R9ijJEw2wdgdn-SoOgIMfG7DiwW4jcRzala83kxws17rYO7rzT5wovoZwnQMTXfNTtI2Fn_YrW499Ph7t2eFpjOPPCUk-EW9e0aE3rsPxSpVqO4U15nTPgLoxdTk81Y6dMo-Y9KvxTDr4QenySPG9sucT2d2HGDW2jbTn1LSAysRyG3hI_OQGNu-dKSGRcnzCVryvGWf5T4_8Fa-4OqMra5zFFgXlnpI7r-ZN8n_qL10hyk2ffSCv8ht-2RAeSz88Qlbljeoh7H5iqVl0HOo4ZaWSkLNxN52_6KTMbQQ92g0JX7T0m60YZylY_P7dmUgQb5NaSUCAzFCTwr9iiBtZQO76578UGTk2XWlOWRfUEMtCaTn5WnljA7TLgv5YEwZCjJW83W7bIzusexEr2YcS9tkjRudGn1pQYqeeLo_ZaaJK6lQj-OuFXxkJMBgZEumCoAz--6CM6wkih9qiTv976CKlf0j32q4CF-jViHR0 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Encoded credentials: RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC199A7CuUacSwbVVTFdj1yJ7nuuxlW9NEKh6e-CEgvTD8lwM1--RTBK9eqfR0EXJs8Z9ynpPKrzZzGy-907QbBA_dhZeSJVkV-QTkBBT20s3-M_RyL1Lp0Xzlc1EKfGipx3eEMH2yBUJ-j3EbBiEGQywTfbkNMpJdMWWxsKwpwVE 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Logging prologue: Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0= 2024-03-26 13:52:52Z [INFO]:[GENERAL]:[28912] Impersonating XXXXXXX against XXXXXXXXX. 2024-03-26 13:52:53Z [INFO]:[GENERAL]:[28912] Running command line: "C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\3f37b055-6724-4ccd-9c25-8ede503c2e44\EspSisExec.exe" -target "KPPADDC01" -mode package -packageFilename "C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\3f37b055-6724-4ccd-9c25-8ede503c2e44\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg" -xmlResultFilename "C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\3f37b055-6724-4ccd-9c25-8ede503c2e44\Result.xml" -operation "Update" -callbackContext "zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmYZUMiGF67RmJEVwyMehFccOQ-V4eJPlUhIa_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YLMccT0TYtiARYTLQbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9" -timeout 60 -encodedParameters "okpfR9fnZEwMovC0_-G_42TYE2Mo5b75u0qQUTTgsa6mx5GSj7HFkit8--pAYT5phA0eaL4rLSF7-3SCmrveB88s8xKb5-G-lMfS_T6C3w1eplsxBJGt19jIrFbDTjXNpAAgc5LhHQgq_1zJCX7oVVzNf5ecVrymJIIQZpT1wX79RVrlNAnnKZjP8BgmhyguX9wX9upG6L4MOxv31xBMIqAvUm8z1kgnUrTGgjY7tZRkAoNXgNwW_zuqbSKnL0Wp16nUpzw4ZXKrss_SQxXS_IfKnimajbRXCMtfbNDAwXUnRWi9nC1YFC1UZYbvdN0ASpIfiW0sjZx5bqqnUUm2doIkJ4bB9BcuT_zH9VvPjCkh1PRjehM10RUEQYNIRffr3WSODLDOU-KwCC2iqQx5y1Yg7ZLbruqlfpK1b9KXRJLqxD7BQRJjZntrHEOCDiEnQns9ITOxYh32EfGfrpjXZLIo4SvqIBj8T6GbbshVMxOBctY1Q493jyh-foSPSQ9xHWFVxV578uulIpMQXHmJRIchbjq-lFquT6tK6u5tgtCST3re4MB7WghUOcoucI-gJexiqyYeQ8AtcnG94sW84ykqlaGfWGaxdWjJvul5G_hnQ-rnJRBi-FX8GkyB-j9vOd_29K5Hg0XVtY1VtB3CQlsFcbODgGY2H3n2QMdy4-bF6_b0yxmocPb6DihsN5u0BvM6TMgJ4cTetNd0U02o1a6BD9x064qyjnDLsu9LC7fnUDaaJeX5NzSImMn-8KGlYZB-Ac2wN-HoYp_jUj6hNX5o2Acjl-yg64eLlP57-kKp_25ZZiBLIYVTldMDEAqM2AIT7kie5cmqXHSUwM5B0ZooTmO2XPXw5WAoW_yxWQOJt9acITToWAAxDM1w8by2F-iGRE2UvcVMgnX1nspUElF3N6YjsyMXUV1s9nPoNJhAgGNUS5RAmnQr7-q9jPzf25gXyAUIkjKn4MHkZpcrT_5GSwuN0MfHDXZsTSIgipbeUIXG1qvOZ5e0Ep_GlYgCaVHA2LHgRrG1ZmFjfVVFT6-Bp2KeZ6ORCG1VU2QPgtpzX5sXzK4lgvXbJ21rexvfOJanJuWWpfs5Y3zu58rYP94-cAWuuWIJlexsWkqetFV2bTXfFCK5vzsC4roChwqanG9izb2YcCrHnD9f2Xa4bnhZePBKj9oIWY5HdUb95N1wK0ZuxLPDo8qQDdUDMD4EApc8r-E1elvCb_89hrdbEF_mDIvS0jINpH65Ipf8XZndcgx60zuwjtOI_iAsTI959IJvaXF7NL2GsxcnbQJ_BrTWEx7zNBIzld0MsIpcTZvBYd50Ys8FYxewt0PSKjN5uRnec3nI5ZG4RiHKDyR3UDwN4yEV80UijrCE4YWS9DNL3GkngSJnt3yB7o1ndD_Qa7Cr-oM1zKrm4xOtA45UsSE9ZdlTSEzcWTlkdbzimFgg3Fcz-M1idK23S5vBi_AY2AWZiA8ZKC3zBwPKBVwxQ6DGxclofxFdlLFextqU7bin5W12X7psgQzVKRRdbP3RMH0qEvtSt9wKKq0bCmeyf1Y0sjfJX_nVlRnCBStm9q-HOtlkU1iLiaq5Ot8GR7gN8zsqXzIb2zpV0Yq5MSpxcx-baxwf9gZ9rrf7VUGGM6e5L8Rq1AX90hKy_4LIxT7V-s3szpAQpmm51CALe1W4uwHDVmubzyXnyul8LUOeJ-ix4SnESYwtoJcyfvHCnTfDTOrdNfvYhTJLnwM9c7iu76s3WiGcdYdEv3UlwlZS2vtrrxPPIwf61QmjApD_ds6rgmM3-dfN10GZfTgSsqLanBZkgLhL5cujwrunP73co53wgULx5XQNXvOiA370Ou_wiHgDAddRi9PH5sIeQeJPrG4wiEzhUjIw_rAxAxh0Se9OnSOWiuTC01VtpCtkXBqHDpvUEHnW2LWjzmh10v3JdGXdXYq91BtuKFsw1OmjjZJaeZjlQx-mteTXEDcZuDZQJ_pNqa13nZ_YCVDnss10ZgDOQrLsAc5swmSZ6VZWdt1BgJmZYbyAIaUOjeZPMEd2EXMiUR1E4x0-I2O449LRzr5LR9T5r4c2vtpHuGPvKTBBEWQGZilXNZGVV4ViIcV4oAbfBuHUG9hb-I0_zJ3jGhJk7GP_MgpkgxvI1qaXf6R0YimdAGnatGqofFp9wNWOYtcdDSa6VuQ2kgGbI1erjY5dQkGQ8gJKfDMYwsJvtr82G92X9XufLQWthVkIZBaebqfa94HjuCgPz3aM-TfKsRD87UxXcQG52SuWs6RBdQ7FaJZ4oP-W6jnahTB0g7G5A-8GsPRKPogQcGR83afVPfR7hk2c74ckCC6aJ4rp967xIrX1DxCzALBzf6m4bb-1YlXrSweMaXr8O1C9GLF4vdB6DmTl8iYfy_EDRZ98QLc9Svogf4MkuDnFWhZBCmKuS_1tQQXJyxniX0R9ijJEw2wdgdn-SoOgIMfG7DiwW4jcRzala83kxws17rYO7rzT5wovoZwnQMTXfNTtI2Fn_YrW499Ph7t2eFpjOPPCUk-EW9e0aE3rsPxSpVqO4U15nTPgLoxdTk81Y6dMo-Y9KvxTDr4QenySPG9sucT2d2HGDW2jbTn1LSAysRyG3hI_OQGNu-dKSGRcnzCVryvGWf5T4_8Fa-4OqMra5zFFgXlnpI7r-ZN8n_qL10hyk2ffSCv8ht-2RAeSz88Qlbljeoh7H5iqVl0HOo4ZaWSkLNxN52_6KTMbQQ92g0JX7T0m60YZylY_P7dmUgQb5NaSUCAzFCTwr9iiBtZQO76578UGTk2XWlOWRfUEMtCaTn5WnljA7TLgv5YEwZCjJW83W7bIzusexEr2YcS9tkjRudGn1pQYqeeLo_ZaaJK6lQj-OuFXxkJMBgZEumCoAz--6CM6wkih9qiTv976CKlf0j32q4CF-jViHR0" -encodedCredentials "RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC199A7CuUacSwbVVTFdj1yJ7nuuxlW9NEKh6e-CEgvTD8lwM1--RTBK9eqfR0EXJs8Z9ynpPKrzZzGy-907QbBA_dhZeSJVkV-QTkBBT20s3-M_RyL1Lp0Xzlc1EKfGipx3eEMH2yBUJ-j3EbBiEGQywTfbkNMpJdMWWxsKwpwVE" -loggingPrologue "Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0=" -logLinePrefix "P" 2024-03-26 13:53:04Z [INFO]:[SYSTEM]:[28964] Checking availability of new versions from https://files.hornbill.com/sis/live/catalog.xml 2024-03-26 13:53:07Z [INFO]:[SYSTEM]:[28964] Read catalog, 892 bytes 2024-03-26 13:53:07Z [INFO]:[SYSTEM]:[28964] Catalog loaded successfully 2024-03-26 13:53:24Z [ERROR]:[GENERAL]:[28912] The process failed to run. The process was started, but was terminated. No heartbeat has been received. 2024-03-26 13:53:24Z [INFO]:[GENERAL]:[28912] XML Result document: 2024-03-26 13:53:24Z [INFO]:[GENERAL]:[28912] Result: NoResponse 2024-03-26 13:53:24Z [INFO]:[GENERAL]:[28912] Setting job 26 status to awol 2024-03-26 13:54:13Z [INFO]:[SYSTEM]:[28964] Checking availability of new versions from https://files.hornbill.com/sis/live/catalog.xml 2024-03-26 13:54:13Z [INFO]:[SYSTEM]:[28964] Read catalog, 892 bytes 2024-03-26 13:54:13Z [INFO]:[SYSTEM]:[28964] Catalog loaded successfully

Has anyone run into this, and is available to assist? Many thanks, Ben

Hi @Graham This is the entireity of the debug log from yesterday: Standard -------- 2024-03-25 16:13:52Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-25 16:13:52Z Operation: Update Full ---- 2024-03-25 16:13:52Z Log filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\Processing.log 2024-03-25 16:13:52Z Local computer name: KPPADDC01 2024-03-25 16:13:52Z Package filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\d8e1c75bff1f347982e2f9b9bfdb5f4256d6b4e1.pkg 2024-03-25 16:13:52Z Operation: Update 2024-03-25 16:13:52Z XML result filename: C:\WINDOWS\TEMP\Hornbill\SIS Package Processor\fab285de-e6b1-448c-8d3b-1815900e0851\Result.xml 2024-03-25 16:13:52Z Timeout: 60 2024-03-25 16:13:52Z Encoded parameters: okpfR9fnZEwMovC0_-G_42TYE2Mo5b75u0qQUTTgsa6mx5GSj7HFkit8--pAYT5phA0eaL4rLSF7-3SCmrveB88s8xKb5-G-lMfS_T6C3w1eplsxBJGt19jIrFbDTjXNpAAgc5LhHQgq_1zJCX7oVVzNf5ecVrymJIIQZpT1wX79RVrlNAnnKZjP8BgmhyguX9wX9upG6L4MOxv31xBMIqAvUm8z1kgnUrTGgjY7tZRkAoNXgNwW_zuqbSKnL0Wp16nUpzw4ZXKrss_SQxXS_IfKnimajbRXCMtfbNDAwXUnRWi9nC1YFC1UZYbvdN0ASpIfiW0sjZx5bqqnUUm2doIkJ4bB9BcuT_zH9VvPjCkh1PRjehM10RUEQYNIRffr3WSODLDOU-KwCC2iqQx5y1Yg7ZLbruqlfpK1b9KXRJLqxD7BQRJjZntrHEOCDiEnQns9ITOxYh32EfGfrpjXZLIo4SvqIBj8T6GbbshVMxOBctY1Q493jyh-foSPSQ9xHWFVxV578uulIpMQXHmJRIchbjq-lFquT6tK6u5tgtCST3re4MB7WghUOcoucI-gJexiqyYeQ8AtcnG94sW84ykqlaGfWGaxdWjJvul5G_hnQ-rnJRBi-FX8GkyB-j9vOd_29K5Hg0XVtY1VtB3CQlsFcbODgGY2H3n2QMdy4-bF6_b0yxmocPb6DihsN5u0BvM6TMgJ4cTetNd0U02o1a6BD9x064qyjnDLsu9LC7fnUDaaJeX5NzSImMn-8KGlYZB-Ac2wN-HoYp_jUj6hNX5o2Acjl-yg64eLlP57-kKp_25ZZiBLIYVTldMDEAqM2AIT7kie5cmqXHSUwM5B0ZooTmO2XPXw5WAoW_yxWQOJt9acITToWAAxDM1w8by2F-iGRE2UvcVMgnX1nspUElF3N6YjsyMXUV1s9nPoNJhAgGNUS5RAmnQr7-q9jPzf25gXyAUIkjKn4MHkZpcrT_5GSwuN0MfHDXZsTSIgipbeUIXG1qvOZ5e0Ep_GlYgCaVHA2LHgRrG1ZmFjfVVFT6-Bp2KeZ6ORCG1VU2QPgtpzX5sXzK4lgvXbJ21rexvfOJanJuWWpfs5Y3zu58rYP94-cAWuuWIJlexsWkqetFV2bTXfFCK5vzsC4roChwqanG9izb2YcCrHnD9f2Xa4bnhZePBKj9oIWY5HdUb95N1wK0ZuxLPDo8qQDdUDMD4EApc8r-E1elvCb_89hrdbEF_mDIvS0jINpH65Ipf8XZndcgx60zuwjtOI_iAsTI959IJvaXF7NL2GsxcnbQJ_BrTWEx7zNBIzld0MsIpcTZvBYd50Ys8FYxewt0PSKjN5uRnec3nI5ZG4RiHKDyR3UDwN4yEV80UijrCE4YWS9DNL3GkngSJnt3yB7o1ndD_Qa7Cr-oM1zKrm4xOtA45UsSE9ZdlTSEzcWTlkdbzimFgg3Fcz-M1idK23S5vBi_AY2AWZiA8ZKC3zBwPKBVwxQ6DGxclofxFdlLFextqU7bin5W12X7psgQzVKRRdbP3RMH0qEvtSt9wKKq0bCmeyf1Y0sjfJX_nVlRnCBStm9q-HOtlkU1iLiaq5Ot8GR7gN8zsqXzIb2zpV0Yq5MSpxcx-baxwf9gZ9rrf7VUGGM6e5L8Rq1AX90hKy_4LIxT7V-s3szpAQpmm51CALe1W4uwHDVmubzyXnyul8LUOeJ-ix4SnESYwtoJcyfvHCnTfDTOrdNfvYhTJLnwM9c7iu76s3WiGcdYdEv3UlwlZS2vtrrxPPIwf61QmjApD_ds6rgmM3-dfN10GZfTgSsqLanBZkgLhL5cujwrunP73co53wgULx5XQNXvOiA370Ou_wiHgDAddRi9PH5sIeQeJPrG4wiEzhUjIw_rAxAxh0Se9OnSOWiuTC01VtpCtkXBqHDpvUEHnW2LWjzmh10v3JdGXdXYq91BtuKFsw1OmjjZJaeZjlQx-mteTXEDcZuDZQJ_pNqa13nZ_YCVDnss10ZgDOQrLsAc5swmSZ6VZWdt1BgJmZYbyAIaUOjeZPMEd2EXMiUR1E4x0-I2O449LRzr5LR9T5r4c2vtpHuGPvKTBBEWQGZilXNZGVV4ViIcV4oAbfBuHUG9hb-I0_zJ3jGhJk7GP_MgpkgxvI1qaXf6R0YimdAGnatGqofFp9wNWOYtcdDSa6VuQ2kgGbI1erjY5dQkGQ8gJKfDMYwsJvtr82G92X9XufLQWthVkIZBaebqfa94HjuCgPz3aM-TfKsRD87UxXcQG52SuWs6RBdQ7FaJZ4oP-W6jnahTB0g7G5A-8GsPRKPogQcGR83afVPfR7hk2c74ckCC6aJ4rp967xIrX1DxCzALBzf6m4bb-1YlXrSweMaXr8O1C9GLF4vdB6DmTl8iYfy_EDRZ98QLc9Svogf4MkuDnFWhZBCmKuS_1tQQXJyxniX0R9ijJEw2wdgdn-SoOgIMfG7DiwW4jcRzala83kxws17rYO7rzT5wovoZwnQMTXfNTtI2Fn_YrW499Ph7t2eFpjOPPCUk-EW9e0aE3rsPxSpVqO4U15nTPgLoxdTk81Y6dMo-Y9KvxTDr4QenySPG9sucT2d2HGDW2jbTn1LSAysRyG3hI_OQGNu-dKSGRcnzCVryvGWf5T4_8Fa-4OqMra5zFFgXlnpI7r-ZN8n_qL10hyk2ffSCv8ht-2RAeSz88Qlbljeoh7H5iqVl0HOo4ZaWSkLNxN52_6KTMbQQ92g0JX7T0m60YZylY_P7dmUgQb5NaSUCAzFCTwr9iiBtZQO76578UGTk2XWlOWRfUEMtCaTn5WnljA7TLgv5YEwZCjJW83W7bIzusexEr2YcS9tkjRudGn1pQYqeeLo_ZaaJK6lQj-OuFXxkJMBgZEumCoAz--6CM6wkih9qiTv976CKlf0j32q4CF-jViHR0 2024-03-25 16:13:52Z Encoded credentials: RMFrQFMVdXvfl5MRvBNLUrH8QwNHF3CeioK1TGCfUO-TsWEwS2TMFuHY3OOAs3M7Mgq8vdFJC199A7CuUacSwbVVTFdj1yJ7nuuxlW9NEKh6e-CEgvTD8lwM1--RTBK9eqfR0EXJs8Z9ynpPKrzZzGy-907QbBA_dhZeSJVkV-QTkBBT20s3-M_RyL1Lp0Xzlc1EKfGipx3eEMH2yBUJ-j3EbBiEGQywTfbkNMpJdMWWxsKwpwVE 2024-03-25 16:13:52Z Callback context: zEmgs7Gp31vYr23mB4kYjIXvYis_uEMG51ke4_KbXAx8MWKJORKBIh9faqQ8-6QZ9gAStYQpeveDemPQAVNc43aDJVxmZJUMiGF67RmJEVwyMehFccOQ-V4eJPlUhKy_naUKnkVjgk2uduVcVzpxfnOD1FGxMSkB9l8CoU9Y06Y1lwi-AvjTLarHrFhtuRwsZMpRxZMkl5C37-9Y91pw3BOB6KIigWNAUP4n8_opSVb-BU2h-n-2F89F3BN0m6vsY9H_wJZG-bJPFeMK8wkVb4v3vRH8mgq3YH-2rgr_r_YLOs8T1zYtiQRcTLIbGNtCR6zMJ6IFPFtladytjtlRNsD5f-FRyb0iXy32db5d4jT9 2024-03-25 16:13:52Z Logging prologue: Q29ubmVjdGlvbiBwcm90b2NvbDogV2luUk0= 2024-03-25 16:13:52Z Log line prefix: P 2024-03-25 16:13:52Z Connection protocol: WinRM