Alberto M

@James Ainsworth , this have been solved, but now I have the users complaining that the bar/column charts are all set to one color (blue), and before they had it with different colors in each bar/column. Was this color setting to blue intentional in this new update to the Service Manager?

Thanks, @James Ainsworth

Hi all. Is there someone experiencing this? If I have more than one row of charts in My Dashboard, the titles in the second row appear within the image of the top row and this is also happening on the 3rd row overlapping in the graphs in the 2nd row, etc... Any idea about what can cause this? (ignore the blurred regions, as they are set for privacy reasons) Cheers, Alberto

@ArmandoDM I believe this never happened in the past - but the admin here was another person that left the company. I can delete the unwanted responses from the feedback and leave it like that for now and try to monitor the db with a simple SQL script from time to time. Thanks for your help and investigation.

@ArmandoDM, I've checked and I have it set as "options group".

Thanks, @ArmandoDM So, I need to check how the feedback is configured.

Hello all. I found that I have a request where I got duplicated feedback data from the user. Is this something that happened to anybody here before? What can cause this? I'm planning to delete the duplicated records using Database Direct - will this be fine? (sorry if this seems to be very basic questions, but I'm not yet very experienced in Hornbill Admin) Thanks and regards, A.

Hi again! I got it running successfully! Thanks all for your help.

Thanks, @James Ainsworth. My conditions are depending of the Catalog Name. My idea would be if the Catalog Name ends with something specific, I don't ask the user for the Request Category and I set the Request Category automatically. As you say, I need to check this condition in both the PC and BPM. I'll investigate how to do it.

Hi all. I'm pretty new in my role within Hornbill and this is my first post here. I hope this is the right place to ask this. I'd like to use a branch with the flow resulting in two options depending on my conditions: 1 - Flow out to the standard form to set the request category; 2 - Flow out to a different node where I could force the request category to a fixed value without user intervention. My question is: Is this possible? If yes: how can I set the request category to a fixed value during PC? Using which node? Thanks, Alberto